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Customer Service Officer

3 weeks ago

Johor Bahru, Malaysia Regency Specialist Hospital Full time

**Responsibilities**:

- To provide administrative support to ensure sufficient operation of the office to secure efficiency and compliance to company policies.
- Handling office tasks, such as filing, generating reports and setting up for meetings. Keep stock of office supplies and place orders when necessary.
- Monitoring and update daily update list for feedbacks, CCR, compliments etc.
- Collaborate with CSE / CSM by conducting Patient Rights and Responsibility Refresher Training development plan complete with materials, tutorials, instructions and learning resources such as online modules and guides.
- Attend to all walk-in enquiries. Direct patient to triage counter or registration counter if necessary.
- Develop communication platform to promote the establishment and maintenance of meaningful communications and facilitate dialogues between customers, patients and families, team members, consultants and other relevant parties.

**Job Requirements**:

- Diploma in related fields
- Communication and listening Skill
- Ability to multi-task, prioritize and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Patience with positive attitude

**Job Types**: Full-time, Permanent

Pay: RM1,900.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)