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Online Customer Support Chat

2 weeks ago

Bandar Sunway, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

**Responsibilities**:

- **Provide prompt and effective customer support through live chat channels.**:

- **Address customer inquiries, concerns, and issues in a professional and courteous manner.**:

- **Assist customers in navigating our products/services and resolving problems.**:

- Create engaging and persuasive copy for various marketing materials, including product descriptions, promotional content, and social media posts.
- Ensure consistency in brand voice and messaging across all communication channels.
- Collaborate with marketing and content teams to develop impactful and on-brand copy.
- Proactively engage with customers to gather feedback and insights.
- Identify opportunities to upsell or cross-sell products/services through effective communication.
- **Investigate and resolve customer complaints or issues, escalating as needed.**:

- **Work collaboratively with other departments to address recurring problems and improve overall customer experience.**:

- **Juggle live chat interactions while simultaneously maintaining a focus on copy writing tasks.**:

- **Manage time efficiently to handle multiple customer inquiries and content creation responsibilities.**

**Requirements & Qualifications**:

- **Previous experience in customer service and live chat support.**:

- Strong written communication skills with an ability to create compelling and concise copy.
- Familiarity with marketing principles and brand consistency.
- Ability to adapt to various communication styles based on customer needs.
- Excellent problem-solving skills and a proactive approach to customer satisfaction.
- Knowledge of the products/services offered by the company.
- **Previous experience in copywriting or content creation.**:

- Familiarity with CRM systems and live chat platforms.
- Basic understanding of SEO principles in copywriting.

**Job Types**: Full-time, Permanent

**Salary**: Up to RM4,800.00 per month

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Do you have either a year experience in live chat or copy writing?
- What is your highest education certificate?

**Language**:

- Mandarin (required)

Ability to Commute:

- Bandar Sunway (required)