Restaurant / Outlet Manager

4 days ago

Johor Bahru, Malaysia Thistle Hotels & Resorts Full time

To lead and manage the Outlet so that it meets monthly financial objective.
- Ensures that all the employees provide exceptional guest service at all times.
- Handles all the guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
- Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
- Assists in the preparation of the Annual Business Plan for Food and Beverage.
- Assists in the inventory management and ongoing maintenance of the Outlet equipment and other assets.
- Conducts annual Performance Development Discussions with employees and to support them in their professional development goals.
- Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
- Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up-sell alternatives.

Pay: RM4,000.00 - RM6,000.00 per month

Work Location: In person

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