Incident Response Manager

24 hours ago

Kuala Lumpur, Malaysia SOCAR Mobility Malaysia Full time

Are you a talented and driven problem solver who would like to join our team in Kuala Lumpur? Someone with a startup mentality, who is capable of integrating into a multicultural team?

SOCAR aims to change the way people in South East Asia move around by becoming the biggest car-sharing platform in South East Asia. We are currently the biggest player in Malaysia and aim to scale out our product offering across more verticals and geographies.

We are growing fast - this is an extremely exciting moment for SOCAR.

**What will you be engaged in?**
As our new **Incident Response Manager, **you will have the opportunity to:

- Provide clear guidance to TREVO/SOCAR users in Accident & Late Return
- Manage expectation to both TREVO users and Car Hosts whenever they encounter accident
- Build a process to increase cost efficiency
- Develop strategic plan to reduce incidents occurrences
- Communicate with the workshop panel, insurance agencies, authorities, Hosts and Guests
- Develop a system that records all accident and late return records
- Review, monitor and analyze vehicle coordination efficiency and be able to propose a new plan and suggestion for cost-effectiveness
- Investigate, manage and resolve fraud
- and theft-related incidents
- Supervise, coordinate and resolve late return issues
- Assisting in other cities accident/late return incidents
- Observe/control GPS distribution across the cities by ensuring the host that receiving met with the criteria se

First and foremost ask yourself: Are you customer-obsessed? This is SOCAR's prime value that drives our mission forward. If your heart and mind shout “YES, I am”, you have just identified a fundamental match between you and your future SOCAR team.
- Do-er and executor who can implement plan fast and properly
- Basic knowledge in the automotive industry
- Experience in hiring and managing staff, service contractors and other vendors
- Results-driven with a willingness to experiment and adapt
- Excellent English in written and oral communication skills
- Excellent organizational skill
- Proficient knowledge in using spreadsheets
- Willing to work flexible hours (inclusive weekends, public holidays and midnight)

**What we will offer you?**
- Be part of the fastest-growing car-sharing company in the world
- Opportunity to drive new ideas and make a measurable impact on company metrics
- Work with incredibly driven people with great executable ideas
- Competitive Salary
- Medical Insurance
- SOCAR travelling credits
- Phone allowance
- International environment (we are 18 different nationalities in the office)
- The chance to launch new markets in different countries
- Endless company events (Futsal, cinema, birthday cakes, celebrations, team lunch and dinner... )

**How will your roadmap to join SOCAR look like?**
- 1 session - Talent Acquisition Team (Virtual or face-to-face)
- 1 business case (To be pitched in Hiring Manager round)
- 1 session - Hiring Manager (Virtual or face-to-face)
- 1 session - CEO/CFO and/or other HODs (Virtual or face-to-face)
- Follow us on LinkedIn

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