Customer Service Executive

15 hours ago


Puchong, Malaysia BWY Holdings Sdn Bhd Full time

**Job Title: Customer Service Executive**

Key Responsibilities:

- Ensure order accuracy, pricing consistency, and proper documentation
- Handle product inquiries, lead time, pricing, and order-related enquiries
- Handle post-delivery issues such as goods exchange/return requests
- Provide relevant documents (Halal Certificate, Product Specification, Certificate of Analysis, etc.) to customers upon request
- Work closely with internal stakeholders such as Warehouse, Logistics and Sales to drive positive customer outcomes
- Process various backend documents to ensure order, picking and delivery accuracy
- Prepare customer quotations based on approved pricing and input from sales/commercial team
- Any other ad-hoc duties as assigned

**Requirements**:

- Minimum 2 years of experience in a B2B customer service role, preferably in the Food Service / FMCG sector.
- Fluency in English (verbal and written) is required. Proficiency in Mandarin (verbal and written) is a plus.
- Experience with Excel is required
- Experience with ERP Systems (e.g. Alaya, Havi) is a plus
- Experience with Order Management Systems (e.g. Bizmann) is a plus
- Working Hours: 9:00 AM - 6:00 PM, 5.5-day work week
- Working Location: Selangor, KL (Kota Kemuning/Puchong)

Contact Person:
Pay: RM3,500.00 - RM4,600.00 per month

Work Location: In person



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