Cafe Supervisor

**Job description**
- **Our Blend**_

The Coffee Bean & Tea Leaf is where exploration and discovery happen every day, brought to life by a diverse team of hard-working optimists with a curiosity and passion for learning about our craft, the people we serve, and the world around us.

Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew
- **Brew Crew Opportunity**_

We are seeking friendly, curious, and collaborative Baristas to help deliver a world-class coffee and tea experience. As a member of our Malaysia Brew Crew, you will have the opportunity to grow both personally and professionally.

You will enter our famous ‘**Barista Academy’** from your very first day and develop expertise in the craft of coffee and tea, gaining valuable career skills — Your development is our priority.
- **Key Responsibilities**_

In this role, you will:

- Be a World Class Barista (& Tearista) serving our amazing customers. **You bring the passion, we provide the training**, and you share the best specialty coffee & tea with the customer.
- Guide customers through their coffee & tea experience from beginning to end providing exceptional customer service.
- Serve a full range of products from our famous beverages to delicious food and beautiful merchandise.
- Create meaningful moments - Share your knowledge, our heritage, and our sustainability practices with customers.
- Handle cash transactions honestly, efficiently, and accurately.
- Care about the safety & health of our Brew Crew and customers.
- Take pride in the appearance of your café, maintaining a clean and organized environment, in accordance with health and safety regulations.
- **Your Ingredients**
- Our Brew Crew is **fueled by curiosity**. We embrace new ideas and experiences in the pursuit of bettering ourselves, our organization, and the customers we serve.
- Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
- Ability to work in a fast-paced environment while maintaining attention to detail and quality.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to work well both independently and as part of a team.
- Flexibility to work various shifts, including weekends and holidays.
- **Performance & Rewards**_

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.
- World Class training in our Malaysia Barista Academy
- Competitive Salary
- Performance & Attendance Bonuses
- Brew Crew discounts
- Career Journey with Individual Development Plans
- Flexible working hours
- Medical benefits

**Our ‘FROTH’ VALUES**

We believe in the **fundamental truths** that guide us through our daily lives:

- **F*RIENDLINESS**-* We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
- **R**ESPECT - We are inclusive and honour each other’s values, opinions, and diversity.
- **O**WNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
- **T**EAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
- **H**ONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

Pay: Up to RM2,700.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person