Product Copywriter

5 days ago


Kuala Lumpur, Malaysia BigPay Full time

**We’re hiring**

Product Copywriter. The product experience team plays a critical role in bringing BigPay's products and services from concepts to ideation, implementation, and iteration. The product experience team is the guardian of user experience for specific product features, across our product ecosystem, and across geographies. The function requires ongoing collaboration with stakeholders across the organization, from marketing to customer experience, and data science. The product experience team also plays a key role in the ongoing improvement of our existing offering.

**About the job**
- This role is responsible for working closely with the Head of Product Experience, Product Designers and Product Owners to create beautiful and cohesive experiences across all customer touchpoints that solve customer’s problems by understanding customer’s needs. This role will focus mainly on copywriting, research and content design, focusing on two key pillars:

- Content design. Copywriting & Content design. Information architecture
- Defining the use of words- Deciding what to include and do not include in the screen
- Working with designers to define how visuals and copy work together to deliver a message and experience
- Merging copy, what’s not written, design and illustrations to convey a message with the right sentiment that leads to the desired experience across multiple use cases.
- Research: User & Market research- Understanding market landscape, problems and opportunities for BigPay products
- Understanding what customers need and want to accomplish
- Leading usability testing with Product owners and designer
- You must be a creative thinker with exceptional attention to detail. You must be obsessive about customer experience and know how to balance the inevitable trade-offs of customer vs company needs and tech limitations. You have a service design mind-set - you think end to end, rather than just UI/UX.
- Drive market research that leads to insights on how we design and deliver experiences across all our features and overall ecosystem.
- Work closely with product owners and product designers to plan, organize and run user research sessions. Help embed a customer centric, design thinking mind-set and culture across the organization.

**To be successful**
- Startup experience with app and mobile tech companies
- 3+ years’ experience as a copywriter, product owner or product designer
- Strong written communication skills
- Thorough knowledge of design principles, methodologies and trends.
- BA/BS degree or equivalent, Design degree or Master’s degree is a plus.


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