Receptionist

4 hours ago

Simpang Ampat, Malaysia BUKIT MERAH RESORT SDN.BHD Full time

Register and process guest daily arrivals with efficient and accurate.
- Process guest departures details in accurate and efficient manner with adhere to cashiering procedures.
- Balance daily cash remittance, credit card, transaction posting and cash drop sales at end of each shift ensuring all is accurate without discrepancy.
- Ensure cash float is accurate before handover shift.
- Process key inventory on daily shift to check on missing keys or unregistered guests.
- Provides accurate and friendly information to all guest inquiries.
- Process safety box at reception counter for guest use.
- Receive, process and action to guest requests.
- Liaises with others section or departments to ensure information is process correctly and efficiently.
- Assist Bukit Merah Resort Sdn Bhd and Front Office department to achieve revenue and demonstrates up selling technique.
- Read the log book and follow up message from previous shift.
- Attend daily and monthly meeting to maintain solid teamwork and sharing of goals & objective of department.
- Keeps management informed of any unusual occurrences or matters requiring immediate attention.
- To perform any other tasks given by the management as and when required.
- Keeps reception counter clean and tidy.
- Witness all outlets cashiers submitting their daily cash collection in cash drop record book.
- Ensure all relevant forms and documents in proper filing.
- Prepared room key and list of room inspection for Manager on duty (MOD) or Sales personnel.

WE ARE COMMITTED TO TOTAL CUSTOMER SATISFACTION THAT IS DELIVERED BY AN EMPOWERED, FULLY TRAINED AND HIGHLY MOTIVATED TEAM OF EMPLOYEES AS A MEANS TO MAXIMIZE LONG-TERM PROFITS AND VALUE FOR OUR OWNERS.

**OUR VISIONS**:
1. ALL MEMBERS / GUEST WILL IMMEDIATELY FEEL A GENUINE SENSE OF WELCOME AND CARE.
2.ALL MEMBERS / GUEST WILL EXPERIENCE QUALITY SERVICE RESPONSIVE TO THEIR NEEDS.
3.ALL MEMBERS / GUEST WILL LEAVE WITH A STRONG DESIRE TO RETURN AND THE FEELING WE WANT THEM BACK.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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