Assistant Manager-claims

1 week ago

Cyberjaya, Malaysia AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._

Sound like you? Then read on.

About the Role

Assist in managing a team of Claims processors, checkers and assessors to process claims transactions within the required benchmarks and in line with the Company and department goals
- Effectively manages and supervises team members in line with company policies and procedures, including those who are achieving personal work objectives and those who are under performing.
- Lead employees to meet quality, turnaround time and productivity benchmark
- Assist in planning resources to support day to day business needs by forecasting volume and arranging overtime where required.
- Involved in staff recruitment, coaching, training including new employee onboarding and providing career development planning.
- Create a work culture that is consistent with the Company’s mission and purpose with emphasis on AIA’s Operating Philosophy
- Actively involved in process improvement initiatives to improve productivity and quality of claims delivery.
- Organize and implement team engagement activities to foster closer team spirit and create work life balance environment.
- Actively manages key employee retention and development
- Performs other responsibilities and duties periodically assigned by immediate manager to meet business requirements
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._

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