Assistant Manager, Major Claims

1 week ago

Cyberjaya, Malaysia AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._

Sound like you? Then read on.

About the Role

Responsible in leading the major claims team in processing claims within set guidelines and ensuring the team receives adequate development to achieve set targets.

AIA is currently seeking a Major Claims Assistant Manager experienced in assessing Critical Illnesses, Permanent Disabilities & Death Claims to lead our in-house Claims Assessors.

Key responsibilities of the role are as such:

- Claims Processing- Ensure team process major claims to meet department requirements and benchmarks for Turnaround Time, Quality and Productivity, in line with key performance index goals- Review and approve cases that exceeds subordinates’ authority within the required benchmarks- Keep track of the team's work queue to ensure work is distributed accordingly- Handle enquiries and complaints within the stipulated benchmarks

Team Development- Coach and train claims assessors at all levels and provide training to develop team proficiency- Ensure claims assessors are receiving adequate development based on individual needs- Work collectively with other leaders to improve knowledge gaps and cross-skilling of claims assessors

Reporting- Review Claims Payment listing to ensure all checking controls met- Prepare daily/weekly/monthly reports for Business Partner and Management- Provide data trend analysis or statistics when required

Others- Lead a role in identifying and implementing process/system improvements- Ensure Standard Operating Procedures and processes are updated from time to time- Review and update Error/Productivity Log for department monitoring- Other assignment(s) allocated as and when needed
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._

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