Genesys Specialist

1 week ago

Kuala Lumpur, Malaysia Getro Software Sdn. Bhd. Full time

**Responsibilities**:

- Responsible of Genesys configuration and deployment.
- Experience in IVR call flow development and deployment
- Provide IVR production support and resolving production related

issues
- Responsible for Installing and configuring IVR, GVP and GIR

Solution.

IVR call routing

and Chat), Composer, SIP Server
- Client project having Inbound, Outbound, MM (Facebook,

Twitter, SMS and E-mail),
- GIR, Inbound, outbound, WFM, Chat troubleshooting.
- Technical discussion with client different business unit to provide

new solutions, advice on enhancement and walkthrough.
- Responsible for educating client about GIR (Genesys Interaction

Recoding).
- Functional & technical specification design preparation based on

requirement and solution.
- Day to day issue troubleshooting on issue tickets.
- Experience in 5 or more years of Genesys Experience

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