IT Operation Specialist

2 weeks ago


Kuala Lumpur, Malaysia INSCALE Full time

**Responsibilities**:

- Responsibilities:
- Troubleshooting based on ServiceNow incidents.
- Dialogue with the team about root cause and solutions to errors.
- Dialogue with other development teams to determine where a given bug lies and who should own it.
- Configuration in Genesys' administration modules, e.g. setup of new agent, assignment of skills, etc

**Qualifications**:
Must-Have Skills:

- Experience with incident handling
- Resolve technical cases created by users / central service operation team looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software or platform
- Analyze data with a view to isolate the potential cause of the issue
- Handling level 2 support activities

Nice to have skills:

- Experience working with contact center solutions
- Experience with Genesys (on-premise)
- Manage and resolve challenging issues for ServiceNow

**Travelling**:
Travel to Denmark for induction and subsequence travels depend on project requirement but is likel

**Remarks**:


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