Developer Support Specialist
1 week ago
Be the point of contact for the partners which comprises a set of important and high potential developers for the platform.
- Provide in-depth quality feedback and consultation to 3rd party partners.
- Consult with business stakeholders from various business functions to address partner’s requests related to apps, games, Android products, platforms and policy related issues.
- Communicate with partners in a highly supportive and professional manner to create an exceptional experience for them.
- Identify operational and partner’s pain points and improvement opportunities and work with the team to create better support experience for the partners.
- Provide ongoing input in process and scalability improvements.
**Skills**:
- Strong written and verbal communication skills
- Basic skills with Productivity apps such as MS Office and/or Google G-suite
- Basic operational data analysis and insight generations skills
- Basic process analysis and mapping
- Basic project management skills
- Basic situational analysis skills
- Any B2B partner or customer support experience is a big plus
- Familiarity with mobile app industry, challenges and growth opportunities
Familiarity with any CRM or case management solution as an internal user
**Job Type**: Contract
Contract length: 12 months
Pay: RM6,000.00 - RM9,000.00 per month
**Experience**:
- App Partner Support Specialist: 4 years (required)
- Mobile App/Games Development domain: 3 years (required)
Work Location: In person
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