Fraud Analyst

1 day ago

Kuala Lumpur, Malaysia Cigna Full time

The job profile for this position is Fraud Analyst, which is a Band 2 Senior Contributor Career Track Role.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply Our people make all the difference in our success.

**Role Summary**:
As Fraud Analyst, Fraud Investigation Unit, within Payment Integrity FWA Team you will be directly supporting Cigna’s affordability commitment within Cigna International's business. This role is responsible for detecting and recovering FWA payments, creating solutions to prevent claims overpayment and future spend monitoring. He/She will work closely with other PI team members, Network, Medical Economics, Data Analytics, Claims Operations, Clinical partners, Product and International Markets Special Investigation Unit (SIU).

**Responsibilities**:
Identify and recover FWA payments on claim submissions.
Ensure PI savings are tracked and reported accurately.
Create solutions and drive execution to prevent claims overpayment, unnecessary claim spend, and ensure timeliness and accuracy of PI claims review process.
Negotiation with providers contracted by Cigna or out-of-Network providers.
Data-mining to reveal FWA trends and patterns.
Partner with Cigna TPAs on provider investigations.
Partner with Payment Integrity teams in other locations to share FWA claiming schemes.
Partner with Data Analytics team in building future FWA triggers automation.
Provide investigation reports to internal and external stakeholders.

**Skills and Requirements**:
You should enjoy working in a team of high performers, who hold each other accountable to perform to their very best.
Experience of fraud investigation strongly desired.
Minimum of 2 years of health insurance or health care provider experience.
Knowledge of claims coding, regulatory rules and medical policy.
Medical/ paramedical qualification is a definite plus.
Critical mind-set with ability to identify cost containment opportunities.
Experience with data analytics tool(s) is a strong asset.
Excellent verbal and written communication, interpersonal and negotiation skills.
Ability to balance multiple priorities at once and deliver on tight timelines.
Flexibility to work with global teams and varying time zones effectively.
Confidence to deal with internal stakeholders and ability to work with a cross functional team.
Strong organization skills with the ability to juggle priorities and work under pressure to meet tight deadlines.
Fluency in foreign languages in addition to fluent English is a strong plus.

About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

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