Technical Success Executive

1 week ago

Kuala Lumpur, Malaysia Yojee Full time

**Technical Success Executive**

**About Yojee**

Yojee Limited (ASX: YOJ), is a cloud-based software as a service (SaaS) logistics platform that facilitates the flow of freight movements into a single ecosystem, making the complex process of managing land transport simple and accessible to all players whilst reducing carbon emissions for a greener planet.

**About the Customer Success team at Yojee**

Yojee Customer Success is a proactive function focused on driving value for the customer, identifying new revenue opportunities and assisting our customers to deliver on their business goals.

**About the role**

Yojee is looking for a Technical Success Executive who will provide outstanding customer service to Yojee clients and help develop the Yojee customer support program. You will be in a dynamic, innovative culture with significant growth plans.This is an incredibly important role as you will directly impact the growth and trajectory of Yojee, it will suit an individual who is a problem-solver, passionate about customer service and loves to be an integral part of an expanding organisation.

**Duties and Responsibilities**
- Providing technical and customer service expertise during the pre-sale and post-sale phase of implementation.
- Administers client onboarding and assists with ongoing account management duties.
- Provides technical support for clients and client integrations while maintaining excellent service level standards.
- Directly assists with triaging and resolving less complex technical issues.
- Liaises with the technical team as needed to resolve more complex/ customised technical issues as raised by existing customers.
- Maintains support level and customer satisfaction levels by identifying and tracking any ongoing product technical issues.
- Assists with release management duties and deployments for our core product.
- Builds and maintains dashboards and reports for the organisation’s data needs.

**Requirements**:

- Minimum Diploma or Degree in Computer Science, Information Systems, Software engineering or any other technical related discipline.
- 1 - 2 years of customer service, operations or sales experience in the logistics or technology industry will be advantageous.
- At least 1 year of working experience in data analytics and computer programming.
- Excellent communicator with a client-focused attitude.
- Able to work in a fast-paced environment.
- Willingness to take up challenges.
- Ability to multitask, prioritise, and manage time effectively.

**Reporting Structure - Who Will Help You Win**

This role will be located in Malaysia and will report to VP Customer Success.

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