Technical Support Executive

2 days ago

Kuala Lumpur, Malaysia Tramigo Malaysia Full time

**Position: Technical Support Executive for Tracking and MCPTT Products (Kuala Lumpur, Malaysia)**

We are looking for a development-oriented and proactive Technical Support Executive junior team member to join Tramigo’s team in Kuala Lumpur. This new role is a great fit for you if you’re open-minded, passionate about learning new technologies, and eager to grow professionally. Tramigo offers you versatile responsibilities, experienced colleagues to mentor you, and the opportunity to contribute to the company’s ongoing development.

In this role within Tramigo’s fast-growing organization, your responsibilities will involve supporting customers with both our tracking and fleet management solutions as well as our MCPTT (Mission-Critical Push-To-Talk) products. You’ll also take part in the practical development of our offerings by providing feedback. Tramigo operates globally, so most communication will take place in English.

Although this is a junior position, we highly value your ability to work independently, problem-solve, and show a can-do attitude. Our small, experienced team will support you, but being able to manage your own performance is crucial for success in this position.

**Key responsibilities you will be trained for**:

- Provide technical assistance to customers regarding tracking/fleet management systems and MCPTT solutions, including hardware, software, and connectivity.
- Communicate support issues and resolutions effectively to staff and customers.
- Perform hardware and software installations, testing, configurations, and updates for both tracking and MCPTT products.
- Gather and convey feedback from customers to help in the ongoing improvement of the products.
- Utilize knowledge of relevant software, hardware, and common procedures to troubleshoot and resolve technical issues.

**We expect from you**:

- Interest in working in a global, fast-growing environment with a learning-oriented mindset—you're eager to grow alongside Tramigo.
- A responsible, fast-learner, and goal-oriented individual who is committed to the success of the team.
- Prepared to tackle new challenges and develop yourself in both tracking/fleet management and MCPTT solutions.
- A bachelor’s degree in Information Technology, Electrical Engineering, Telecommunications, Business IT, or a similar field.
- Familiarity with vehicle electrical and electronic systems is a plus.
- Strong knowledge of Microsoft Excel, Word, and PowerPoint in a Windows environment.
- Good communication and interpersonal skills with a passion for utilizing technology to enhance business operations.
- Strong troubleshooting and critical thinking skills, and the ability to work under pressure.
- Proficient in English, both written and verbal.
- Must possess your own transport.

**Additional assets**:

- Previous experience with Odoo or other ERP systems.
- Experience in customer contact and support roles.
- Additional language skills, e.g., Bahasa Malaysia, Mandarin, Cantonese, etc would be a plus.
- Knowledge of mission-critical communication technologies (MCPTT) is a plus but not required—you’ll learn with us

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Attendance bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Technical Support: 2 years (required)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

  • Technical Manager

    1 week ago

    Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, , Malaysia Agensi Pekerjaan Executive Recruiters Full time

    Deliver comprehensive technical support for electrical system design, execution, and regulatory compliance.Examine and verify electrical drawings, schematics, single -line diagrams (SLDs), and technical specifications for accuracy and compliance.Coordinate with consultants, TNB, Suruhanjaya Tenaga, and other relevant authorities on technical issues and...

  • Technical Team Clinical Support

    1 week ago

    Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, , Malaysia Agensi Pekerjaan Executive Recruiters Full time

    Job Summary The Technical Team Clinical Support role plays a crucial part in bridging communication between design teams and international orthodontic professionals. This position ensures the quality and accuracy of treatment plans while aligning with internal medical guidelines and the preferences of overseas doctors. The ideal candidate will bring...

  • Executive Technical Support

    1 week ago

    Mid Valley, Kuala Lumpur, Malaysia Lianson Fleet Group Berhad Full time

    The Executive Technical Support is responsible for the coordination of Vessel MGO / Lube Oil reporting, machineries breakdown monitoring/analyse, monitoring of preventive maintenance system, updating vessel inventories and providing monthly report for assisting operational team.Key Responsibilities:Monitor the fuel consumption for all vessels to ensure the...

  • Technical Support Engineer/Executive

    14 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia EP Engineering Sdn Bhd Full time

    Job DescriptionFully responsible for technical support for products under the Company's principals.Responsible for the submission of bid tender and bid clarification timely and accurately.To prepare and update Internal Documents for compliance tender submission requirements.Responsible for projects assigned and ensure all projects should have the mechanism...

  • Technical Support Executives

    2 days ago

    Kuala Lumpur, Malaysia Career International FOS Search Full time

    **Roles & Responsibilities** - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. -...

  • Executive Technical Support

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Scicom (MSC) Berhad Full time

    Responsibilities of the Role:Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.Troubleshooting to identify hardware or software products that are defective.Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical...

  • Technical Support

    14 hours ago

    Kuala Lumpur, Malaysia MUV Solutions Sdn Bhd Full time

    **Responsibilities**: - Diagnosing and resolving technical issues reported by customers or end-users. - Providing customer support and assistance through various communication channels. - Documenting and tracking reported issues, troubleshooting steps, and solutions. - Acquiring in-depth product knowledge and staying updated on new features and updates. -...

  • Technical Support

    2 weeks ago

    Kuala Lumpur, Malaysia Ask Consulting Full time

    3-5 years of technical support experience is a plus. Working knowledge of HTML, CSS, Bootstrap and broad website concepts. Ability to multi-task and perform in a fast-paced environment. Experience with technical troubleshooting. Familiar with customer ticketing systems. Proficient with Microsoft Office apps. Previous Cell phone network experience is a...

  • Technical Support

    1 week ago

    Kuala Lumpur, Malaysia Career International FOS Search Full time

    **Roles & Responsibilities** - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. -...

  • Technical Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia WEE Full time

    Job SummaryThe Technical Support Executive is responsible for providing technical assistance and operational support to clients, including complex account management tasks, EIP allocation, and backup account creation. The role also involves analyzing monthly support tickets, maintaining process documentation, and contributing to workflow standardization to...