Client Success Executive

**Join Rewardz as a Client Success Executive**

At Rewardz, we believe in creating change through positive reinforcement and gamification.

Innovative mobile and web technology that simplifies delivery of Rewards-as-a Service (RaaS) lies at the heart of our business. Having established ourselves as leaders in employee rewards and wellbeing, we also provide solutions for customer loyalty, sales force incentives and channel partner engagement.

We were born in Singapore in 2012. Our clients include Fortune 500 companies, leading government bodies and large UAE corporates. Rewardz is part of Benefit One Inc, a billion-dollar Tokyo-listed conglomerate which is a global market leader in fringe benefits solutions.

We are a team of innovators and problem-solvers who always bring the best to our clients.

**As an Client Success Executive,**

You will be responsible for retention, adoption, and expansion of our products & services with assigned base of customers. Your main goal will be to act as a bridge between the clients & internal cross-functional teams and ensure high-quality experience for our clients, resulting with their satisfaction.

**Your responsibilities will include,**
- Managing on-boarding, requirements implementation, client setup for day-to-day operations
- client retention through completing the assigned requests in time and achieving high levels of customer satisfaction
- Liaise with different internal stakeholders - Sales, Customer Support, Merchant and Development teams
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data while looking for ways to build on currently established practices
- Understand the business landscape as well as clients to bring new approaches and ideas utilising our platform
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client resulting in upsell/cross-sell

**Core technical skills for this role are,**
- You are interested in technology and innovation. You like the start-up culture and can match up to the pace of work
- You are pro-active. You have a “can-do” attitude. You take ownership of the tasks and clients assigned to you
- You are a team-player. You recognise that the quality, speed and accuracy of your work impacts the work done by the rest of the team
- You are creative and enjoy solving problems. You love to learn new things everyday yet remain cool under pressure
- You have any past experience in flex benefits platforms (Beneficial but not compulsory)
- You are a hustler. You are resourceful. You get the job done

**You make a good fit for this role if,**
- You are pro-active. You have a “can-do” attitude. You take ownership of the tasks and clients assigned to you
- You have at least 1-3 year(s) experience in client success/account management roles
- You have excellent sales experience and customer service skills
- You have excellent negotiation and consultative sales skills
- You are a creative thinker with exceptional attention to detail and a problem-solver
- You have at least a Bachelor degree in business administration, mass communication, social sciences or similar relevant field

Temporary Location: Remote (MY); Permanent Location: Kuala Lumpur

**Opportunities for you,**

You will be part of a cohesive team who are passionate about our business & values. You will report to the Client Success Director of Rewardz. Every day in Rewardz is different and you will be part of an exciting, promising & fulfilling journey of growing the company’s footprint in Asia Pacific region.

Pay: RM4,000.00 - RM7,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Experience in IT/HRMS/SAAS Companies ?
- Overall Experience is 5 yrs or less than 5 yrs. ?

**Experience**:

- Client Success Executive: 1 year (required)
- Advanced Excel: 2 years (required)
- Canva: 1 year (preferred)