Client Success Executive

2 weeks ago

Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

**Working hours**: Monday to Friday (9.00am - 6:00pm)
- Hybrid Working Mode

**Benefits: -**
- Annual leave, medical leave, performance bonus (based on performance/ company profit), Medical outpatient, Personal Accident Insurance, Hospitalisation & Surgical Insurance, Life Insurance entitlement

**As an Client Success Executive,**

You will be responsible for retention, adoption, and expansion of our products & services

with assigned base of customers. Your main goal will be to act as a bridge between the

clients & internal cross-functional teams and ensure high-quality experience for our clients,

resulting with their satisfaction.

**Your responsibilities will include,**
- Support overall relationship with a portfolio of clients, which includes

managing on
- boarding, implementation, client retention, high levels of

customer satisfaction
- Liaise with different internal stakeholders - Sales, Partnerships, Operations

and Development teams to ensure an exceptional client delivery experience
- Communicate effectively with both internal and external senior-level

management tounderstand customer needs, maximize retention and growth, and

communicate learnings
- Maintain existing customer success metrics and data while looking for ways to

constantly optimize internal processes
- Analyse and prepare reports for client reporting and internal management review
- Recommend initiatives for increasing customer lifetime value. Identity and

recommend upsell or cross sell opportunities
- Prepare activation collaterals for a smooth client implementation such as user guides, eDMs etc
- Support in marketing activities (e.g coordinating events etc) when required

**Skills which will enable you to be a strong performer in this role are,**
- You communicate clearly. You write well. You are precise and can explain things
- You are pro-active. You have a “can-do” attitude. You take ownership of the tasks

and clients assigned to you
- You are a team-player. You recognise that the quality, speed and accuracy of your

work impacts the work done by the rest of the team
- You are creative and enjoy solving problems. You love to learn new things

everyday yet remain cool under pressure
- You are interested in technology and innovation. You like the start-up culture and

can match up to the pace of work
- You are a hustler. You are resourceful. You get the job done
- Min 2-4 yrs of experience in client success in **SAAS/HRMS/IT/Technology companies only**

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Work Location: In person

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