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Game Customer Service Representative
2 weeks ago
Job Responsibilities:
- Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.
- Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.
- Provide guidance and support to players on game rules, strategies, and promotions.
- Document and track player interactions and issues using our designated customer support tool.
- Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues.
- Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
- Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.
- Contribute to developing and improving customer support processes and resources.
**Qualifications**:
- Previous experience in a customer service role, preferably in the gaming industry.
- Excellent writing and verbal communication skills in English and Mandarin.
- Strong problem-solving skills and the ability to think critically in a fast-paced environment.
- Empathy and patience when dealing with player concerns or frustrations.
- Basic technical knowledge and proficiency in using customer support tools and software.
- Ability to work independently and collaboratively as part of a team.
- Flexibility to work shifts, including weekends and holidays, is required as a night shift agent of 24/7 support.
- Passion for gaming and an understanding of online gaming culture and trends.
【Work Location】：Work from home, the company will supply a business-grade laptop
[Working hours+shifts]
- Working Hours During & After Training
- Training period(onboard training: 1~2month)
- Days: Monday - Friday
- Time: [09:00-18:00]
- Weekend: Saturday & Sunday off
- After training (permanent schedule)
- 5 working days followed by 2 days off (rolling roster).
- Exact days off will be assigned based on business needs and team roster.
Pay: RM4,000.00 - RM5,093.39 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Application Question(s):
- Are you comfortable with the following working hours and schedule?
Training period (1-2 months): Monday to Friday, 09:00 - 18:00, weekends off.
Post-training (permanent schedule): 5 working days followed by 2 days off (rolling roster), with days off assigned based on business needs and team roster.
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Mandarin (required)
Work Location: Remote
