Client Management Specialist/executive

23 hours ago

Puchong, Malaysia Istore Isend Full time

**Job Brief**

We are looking for a proactive and highly ambitious Client Management Specialist/Executive (Key Account) who will handle our client accounts. You will build and maintain a strong relationship with clients, be the lead point of contact for all key client matters, anticipate the client's needs, ensure targets for the client are met, and help the client to succeed. Reporting to Head of Gateway, as Client Management Specialist/Executive, your responsibilities also include overseeing client accounts, executing campaign plans, maintaining reports, and monitoring solution strategies.

**Key Responsibilities**:

- Responsible to handle special given task such as affiliates, partnerships, new channels or other new value added to help overall clients business growth.
- Responsible to prepare an annual plan/ JBP with target setting in compliance to client’s business direction.
- With high demand planning skills including stocks purchase or replenishing plans.
- Assist to provide guidance and training to the Key Account Associates. Demand training from platforms if required.
- Core responsibilities include relationship building, manage supply chain including demand planning/ stock management, campaign promotion management and monitoring, run business analytics & suggest solutions, ensure operation performance is up to KPI set and prepare required reports/ post mortem/ billings.
- Maintain close relationships with clients and strategic partners. Ensure clients issues are addressed and fixed in a timely manner. Monthly meeting & daily communication with client and platform PIC is necessary.
- Establish marketing planning and execution by employing business analytics to recommend and execute marketing strategy for clients assigned to complement to client’s overall business planning.
- Coordinate with internal departments: operation team, listing team, content marketing team, customer service team to make sure key elements are provided to each team to ensure key function of these teams can be operated smoothly.
- Coordinate with Business Intelligence to plan new and restructured existing reports for business analysis.
- Prepare reports and conduct performance reviews with clients and the marketplace on weekly or monthly basis.
- Maintain master product list accuracy and process billings such as statement, claim invoices efficiently on a timely manner.
- Conduct stock take and reconcile inventory reports (if required).
- Strive to push new initiatives to improve all SOP and processes.

**Requirements**:

- Experience in account management, retail procurement or project management in the fields of e-commerce advertising will be an added advantage
- Experience with online marketing/ merchandising and or campaign planning is a plus
- Bachelor’s degree in E-Commerce/ Business Administration Management/ Marketing/ Finance is preferred
- Fluent and proficient in English language, Mandarin will be an added advantage
- Minimum 1- 2 years experience in eCommerce Compulsory criteria in eCommerce knowledge.

**Salary**: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home

Ability to commute/relocate:

- Puchong: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Key Account Support: 1 year (required)

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