Officer, Customer Services

1 week ago


Petaling Jaya, Malaysia Tan Chong Ekspres Auto Servis Sdn Bhd Full time

**Responsibilities**:

- Daily feedback SMS and DriveOn App (Nissan & Non-Nissan) and Quick VOC. To update the recipient list of the Daily Feedback SMS if there is any movement or appointment of the staff with the vendor.
- Survey Response Data - to update the response data by region and monitor the ROM and HOW to ensure that they monitor and act accordingly by providing the customer's response data to Sharepoint within the set time frame.
- LCSI Nissan (including Dealer, B&P, and Non
- Nissan). Conduct CSI online survey nationwide by creating the survey form and providing the QR code to scan to all the TCEAS and 3S dealers.
- PDCA Piloted Workshop TCEAS. To identify and select the weak workshops. To follow up and come out with an action plan for questions did not achieve the target score according to the Regression analysis.
- Monitoring SA recognition award for best performance both SA and workshop based on the T2B performance.
- Prepare and get the validation and approval form the superior for the LCSI incentive report send to Finance for the incentive payment.
- To organized meetings, prepare the presentation slides, attend training, prepare the document for the I-SMS credit top-up process.
- Assist and attend to any ad-hoc task/duties as required from the other departments (IR Dept or Training Dept).

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home
Schedule:

- Flexible hours
Supplemental Pay:

- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)
**Experience**:

- Customer Care Specialist: 1 year (preferred)



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