Customer Success Specialist

2 weeks ago

George Town, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive -Chat

**Timings**:Flexible (Permanent)

**Industry**:BPO

**Work Mode**:Work from Home

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer Service Mandarin Must be fluent in speaking both Mandarin and English
- Responsibilities

Ensure all communication is handled professionally and promptly but with a human touch across all channels

Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand

Meet targets and requirements set by the client and management.

Appropriate knowledge and information shared by the client and management team.

Take the extra mile to engage with consumers

Skills Advanced English level (C1) both written and spoken

Excellent communication skills both written and spoken

Contact centre experience of at least 1 year

Track record of achieving targets

Problem-solving oriented

Consumer-oriented mindset

Great interpersonal skills

Technology adept

Familiarity with CRM systems

Basic IT skills, including using multiple operating systems

Research skills

Detail-oriented

Ability to work well in a team as well as on your own

Site: Georgetown OR Bayan Lepas

**Salary**: RM 2800- RM 3300

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