Solution Specialist

3 days ago


Kuala Lumpur, Malaysia Persolkelly Full time

**Responsibilities**:

- To manage new customer's project from requirement mapping, deployment, testing, usertraining, commission to maintenance.
- Troubleshooting system, network problems, diagnosing and solving related hardware orsoftware faults.
- Analyse, follow-up and resolve any support enquiries from customers and vendors. colleagues.
- Collaborate with the team to identify, troubleshoot and find resolution for technical problems.
- Continuously maintain, improve and share on technical knowledge and explore in newtechnologies together with the team.
- Able to prioritize and manage few open cases at a time.
- Establish a good working relationship with customers and other professionals such as internaldeveloper.
- Able to work outside of normal working hours or weekends occasionally to support operationsrunning 24x7.

**Requirements**:

- University degree in Computer Science, IT or equivalent.
- At least 1 year of development/support experience in Contact Center platform.
- Strong working and technical knowledge in the following areas:Genesys Platform deployment and support, Database (SQL, Oracle or Postgres), HTML5, CSS3,Kubernetes, Cassandra, JSON, Webservices (Rest/Soap) API, Linux (Redhat /Centos).
- Good to have an exposure to Contact Center & Telephony Concepts.
- Strong communication skills - both written, oral and presentation in English and BahasaMalaysia.
- Great interpersonal, self-motivated and customer-focused with outgoing personality andanalytical mind.
- Strong analytical and problem-solving skill.
- Fresh graduates are encouraged to apply.
- Applicants should be Malaysian citizens.



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