Guest Service Supervisor

Contribute to overall efficient and attentive service of the Reception Desk staffs. - Verify that duties are performed according to stipulated procedures. Any problems should be reported to the Duty Manager. - Read the Front Desk Log Book and provide any necessary instructions or comments. - Ensure that there is no unauthorized entry into the Front...

Contribute to overall efficient and attentive service of the Reception Desk staffs. - Verify that duties are performed according to stipulated procedures. Any problems should be reported to the Duty Manager. - Read the Front Desk Log Book and provide any necessary instructions or comments. - Ensure that there is no unauthorized entry into the Front...

**Additional Information** (Malaysian Only) **Job Number** 23119993 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

PurposeTo supervise and support the Guest Services (and/or Front Office) team to deliver exceptional service in line with Sofitel's "Art de Vivre" luxury philosophy.To ensure that every guest's arrival, stay and departure is seamless, personalised and leaves a strong positive impression.To assist the Manager in maintaining high operational standards, guest...

1.0 Primary Duties 1.1 Greets and bids farewell to guests and offer appropriate hospitality comment to guests in accordance with the Hotel standard phrases/greetings. 1.2 Smile and always maintain a professional, neat and pleasant image to guests at all times. 1.3 Ensure cleanliness at the reception counter and lobby at all times. 1.4 Provides courteous and...

Responsibilities **Primary Duties**: - Ensure cleanliness of the reception counter and lobby area. - Provide efficient service and handle guest complaints, requests, and inquiries promptly. - Follow-up on all guest requests and complaints, ensuring they are logged and tracked. - Supervise Front Desk activities, ensuring staff follow proper check-in and...

**Responsibilities**: - Manages the guest experience by ensuring the followings are provided: - Thoughtful and attentive service with relaxed efficiency - Complete responsiveness to the desire of the hotel guests - Quality service of the hospitality is optimised in accordance to the quality service standard - To maintain a good working relationship with...

Responsible for maintaining the Legendary Quality Experience - LQE - Ensure sufficient manning in Front Office appropriate to operational demand - Ensure staff’s punctuality, uniforms, personal hygiene and grooming standards - Continuously monitor staff performance and provide on-the-job guidance - Follow up guest comments to establish solutions...

**Position Overview**: Ascott Kuala Lumpur is seeking a dedicated and service-oriented **Guest Services Executive** to join our team. In this role, you will be responsible for delivering exceptional guest experiences, managing front desk operations, and ensuring seamless service throughout their stay. Your role will be crucial in upholding Ascott Kuala...

Job Description When you join the Sheraton family, you become a member of its global community. We've been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to...