Facilities Ops Lead

JLL supports the Whole You, personally and professionally.
**We are looking for**: Facilities Ops Lead
**Location**: Bayan Lepas, Penang
Facilities Operations
Implement SOP, BKM, ODP, RFC and performance measures to ensure accuracy of work methods and reliability of systems.
Drive comprehensive Maintenance program to minimize maintenance, repair and replacement costs together with minimizing the risk of plant failure or interruption, with continuous quality improvement practices.
Lead Incident Post-mortem with comprehensive Root Cause Analysis, aided with FMEA and other established tools, and drive corrective and preventive action plans.
Interface directly with clients to identify and analyze critical needs, define problems and develop specifications for solution process.
Ensure all Ops-AIDE and Critical Environment (CEM) requirements are met.
Ensure all Reactive Maintenance is completed as per the agreed timeframes.
Risk Management
Implement comprehensive risk assessment including occupational health and safety, fire safety and essential services and environmental.
Implement risk mitigation plans or interim solutions and liaise with customer for alignment. Ensure Risk Register updated timely.
Assist in the development of guidelines and strategies to protect health and safety of staff and others and protect client reputations.
Implement disaster recovery and business continuity plans as established.
Ensure escalation procedures are updated and appraised for effective and efficient reporting including advice to client, account teams,
Procurement and Vendor Management
Develop Scope of Work for reliability improvement projects, incorporating feasibility, cost and risk assessment, and engage Procurement for commercial due diligence.
Lead site verifications, SoW clarification and technical assessment, and ensure process due diligence in accordance with established supplier engagement guidelines and commercial process.
Initiate Purchase Order Requests, stakeholder approvals, ensuring timely billing or invoicing and closure.
Facilitate contractor performance management programs in accordance to defined CPI/KPI deliverables.
**Profitability/ Savings Initiatives**:
Implement initiatives and strategies for structural and sustainable cost savings and service improvement.
**Customer Service / Client Relationships**:
Evaluate service response time and analyze occupants’ service request trends and suggestions.
Pro-actively develop and manage client or business unit relationships ensuring that the expected service levels are achieved.
Lead by example and groom the team in achieving maximum client satisfaction level.
**Reporting**:
Ensure delivery of meaningful inputs across the functional in the development of monthly management reports.
Ensure data integrity and accuracy of all information reported associated with Daily Shift Ops Report, Weekly MRM Report, Monthly Report, Risk Assessment, BAR, Maximo PM Closure and other imperative updates.
Update the JLL dashboards and ensure that all reports and other relevant data is regularly updated.
**Leadership / Staff Management**:
Work closely with the JLL Management team to devise new and innovative methods of learning built around skill development, leadership and succession planning.
Actively encourage an environment that supports teamwork, co-operation, inclusion and performance excellence.
Coach for the team ensuring high staff morale, trust and work ethics.
Sound like the job you’re looking for? Before you apply, it’s also worth knowing what we are looking for:
Minimum Bachelor’s degree in Mechanical/Electrical Engineering, with 3 - 5 years’ industrial experience in leading engineering initiatives. Semiconductor experience would be an added advantage.
Knowledge of local occupational health and safety requirements, critical facilities and vendor management are also required for this role.
If you have an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) would be an added advantage.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and s