Operation Manager

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Our Opening and Your Responsibilities

1. Designing and delivering the shared services vision
- Responsible for designing and delivering the shared services organization’s vision.
- Identify trends and assess opportunities to improve processes and execution.

2. Leading change and people
- Continuously discovering and providing small but meaningful opportunities and experiences for employees to develop their own capabilities.
- Encourage and motivate employees to explore challenges and make it a success; give recognition for successes achieved.
- Provide coaching, direction, and support - not only when people request actual support, but also when they are reserved and unaware of what the challenges are.

3. Driving continual improvement
- Ensuring that the RBO organisation consistently meets the needs of the key business stakeholders.
- Ongoing focus on providing improved capabilities that contribute to better business operations, KPI attainment and outcomes

4. Oversee operational systems, processes, and infrastructure while looking for opportunities for improvement.

5. Work with the Regional Back-Office (RBO) team leaders to help set and meet daily and quarterly goals/KPIs.

6. Works closely with Head of Regional Back-Office on other special planning and departmental projects.

**Specific Roles**:

- Accountable to meet Service Level (eg; SLA) and Customer Satisfaction targets (eg; CS index).
- Monitoring daily performance of team leaders and executives to ensure KPIs are met.
- Prompt problem solving to minimize aging transactions and customer disputes.
- Proactively interface with unit key users to facilitate seamless transaction processing.
- Monitor team performance and service quality; identify performance gaps so as to deliver effective coaching and training. ? Develop initiatives aligned with company direction and lead change management efforts of the team.
- Act as a mentor for team leaders and senior executive who work in different process areas.
- Engage RBO leadership faculty to support and contribute towards RBO organization development initiatives.
- Participate in peer coaching activities in collaboration with DBS or Unit Key Users to better understand each stakeholders’ unique requirements and needs.
- Work closely with management team to ensure all operational, administrative, and compliance functions within the RBO organisation are being properly executed in accordance with regulatory-based best practices.
- Identify developing trends and assess opportunities to improve processes and execution.
- Conduct reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders.
- Ensure seamless business execution, reinforce positive morale, and uphold company values.
- Raise and track issues and conflicts, resolve issues of medium complexity involving stakeholders and promptly escalate to appropriate levels other more pertinent issues when required.

**Mandatory Skills**:

- Minimum 7 years of people management experience with a sizeable team
- Fluency in English
- Minimum Bachelor’s degree

**Preferred Skills**:

- Project management experience
- 2-3 years SAP order processing experience
- Finance or SCM understanding will be a merit

What You Need to Succeed
- Strong Experience in People Management
- Leading process improvement
- Professional relationship with unit stakeholders, internal business units and external vendors

Our Offer to You
- Better career prospect
- International exposure

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.