Customer Relations Representative

4 days ago

Petaling Jaya, Malaysia Across Asia Assist (M) Sdn Bhd Full time

**Job Overview**

Traveling is increasing rapidly, here is your chance to apply.

On Call International is a leading provider of travel risk management and travel assistance services. Bring to the table your established customer service skills to a unique and fast-growing company. For more than two decades, On Call International has helped millions of people with their travel problems, big and small. From serious medical and security emergencies, to lost passports and missing luggage, On Call is dedicated to our mission of helping travelers every day—and now YOU have a unique opportunity to help us carry out this mission

**This is a permanent night shift job with working hours from 10.30pm to 7.00am, Mondays to Fridays.**

The Customer Relations Representative role is very essential to the success of the work we do. There are many responsibilities that come along with this position, some of which include supporting the Global Response Center by answering all medical referral, benefits, and claims questions. Some more examples include inbound verbal and written communications to the beneficiary and providers while utilizing the world class customer service that we take pride in being known for. It is important to recognize that the person who takes on this role needs to be reliable and dependable.

With new openings in Petaling Jaya, we are providing an exciting opportunity to be part of our team.

**Position Knowledge & Requirements**:
Education: High School diploma or equivalent

Experience: Experience in travel and hospitality industry, insurance claims processing, or foreign language skills are encouraged, but not required. Insurance and medical knowledge are not required and will be trained on but is preferred.

Qualities & Skills:

- Ability to be empathetic towards people speaking with and their situations.
- Outstanding customer service skills.
- Strong and proper phone etiquette - this position communicates with people who need assistance during difficult situations and maintaining a calm and professional tone is very important.
- Strong multi-tasking skills, meaning listening & comprehending what is being said and relaying that information accurately without delaying the process.
- Computer knowledge beneficial.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Night shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- This is a permanent night shift job with working hours from 10.30pm to 7.00am, Mondays to Fridays. Is this possible for you?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

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