Service Support Specialist/ Admin

3 days ago

Kuantan, Malaysia Aisling Consulting Sdn Bhd Full time

_**Main Job Tasks and Responsibilities**:_ - Manage day to day operation by monitoring all FSMS tickets with the team and take action as required to ensure the operation run smoothly. - Identify issue and gaps within daily operation and work on improvement and fix to the issue and gap. - Monitor the service calls to ensure they are closed by the technical staff on time once the problem has been resolved to maintain >90% SLA Hit Rate - Handling subordinates and customer escalation and act upon it immediately on daily operation. - Ensure all related documents for Per Call are received and submitted for billing, this including monitored and updated in the system - Have regular one to one session with subordinates to provide guidance and assist them on the challenge they face and assist them to improve their soft skill and technical skill. - Raise Internal Requisition Form (IRF) to vendors for service request, spares / B2B requisition form to request spares to support customer maintenance contracts - Assist and provide administrative support and perform clerical tasks - Internal Billing - follow up with engineers for projects forecast and status, compile with the monthly billing and report and send to the managers at the end of the month - **Key Competencies**:_ - Customer Focus - Good in Excel - Decision Quality - Informing Interpersonal Savvy - Managing and Measuring Work - Organizing - Planning - **Education and Experience**:_ - Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent - Strong in End user related Product knowledge and skills - Knowledge in First Level Network/Server support will be added advantage. - Experience in developing support process and guide as well as training new joiner is preferable Strong verbal and written communication skills, will be a true team player with a commitment to - success, and will be able to thrive in a fast-paced, rapidly-changing systems environment - Good in both written and spoken in English language For fast response may sumbit your resume at +601139550660 Contract length: 12 months **Salary**: RM2,000.00 - RM2,200.00 per month **Benefits**: - Health insurance - Opportunities for promotion - Professional development Schedule: - Day shift - Monday to Friday Application Question(s): - Have you gotten your Covid booster shot?

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