Customer Experience
2 weeks ago
Key Responsibilities:
- Handle advertiser inquiries and troubleshoot issues
- Guide clients on advertising best practices and product features
- Conduct outreach to promote advertising opportunities (80+ daily interactions)
- Help advertisers optimize performance and grow their ad spend
- Work with internal teams to improve processes and service delivery
**Requirements**:
- Experience in customer service or sales (cross-selling/upselling is a plus)
- Good understanding of social media platforms
- Comfortable using Microsoft and Google tools
- Fluent in English (spoken & written); other language skills are a bonus
- Minimum diploma/college degree in any field
- Strong communication and problem-solving skills
- Sales-driven mindset with a customer-first attitude
**Job Type**: Contract
Contract length: 12 months
Pay: RM7,000.00 - RM10,000.00 per month
**Language**:
- Korean (required)
Work Location: In person
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