Customer Service

5 days ago


Port Klang, Malaysia Megalift Sdn Bhd Full time

**We are hiring**

**Language Requirement**:

- Proficiency in **Chinese (Mandarin)** is required as you will be dealing with customers and agents from China.
- Open to all races and backgrounds (Malay, Indian, Chinese, or others).

**Responsibilities**:

- Follow up and provide timely updates to customers.
- Communicate with the internal operations team and provide cargo status feedback to customers.
- Coordinate with overseas agents for shipment updates and obtain draft BL’s confirmation from customers before handing over pre-alert to the team.
- Arrange delivery or collection of shipping documents with customers before handover to the admin team for dispatch/courier.
- Maintain close communication with Sales Indoor Support and assist in resolving any charges disputes with vendors/customers.

**Requirements**:

- Must be able to communicate in **Chinese (Mandarin)**.
- Good communication, coordination, and problem-solving skills.
- Organized, detail-oriented, and proactive.

Pay: RM3,500.00 - RM4,200.00 per month

**Benefits**:

- Additional leave
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

**Language**:

- Mandarin (preferred)

Work Location: In person


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