Booking & Tracking Supervisor

2 weeks ago

Subang Jaya, Malaysia ABX Express (M) Sdn Bhd Full time

**CS OPERATIONS**:

- Assisting customer service staff in managing customer inquiries and complaints
- Check on Claim & Appeal on daily basis
- Manage and resolve customer complaints thru the best customer service
- practise.
- Consult & Resolve employee issues and disputes whenever needed and
- minimize attrition.
- Monitor employee productivity and Audit cases on weekly basis.
- Evaluate performance and provide feedback to managers for improvement.
- Prepare & send report to HR / Senior Management : KPI Allowance, Part Timer
- Payments, Other Admin task.
- Prepare and submit performance reports on weekly / monthly basis.
- Coordinate with HR on selection & onboarding of new staffs.
- Coach & train new hires on how they can best serve customers and working in a
- team.
- Managing the workflow & ensure adequate staffing / manpower for a smooth
- operations
- Backup CS task as and whenever needed.
- Stand in during the managers absence to ensure a smooth workflow.
- Other tasks as assigned from time to time.

**REQUIREMENTS**:

- Good knowledge of customer service practices and principles.
- Proficiency in Microsoft Softwares and good computer skills.
- Good listening, verbal, and written communication skills.
- Ability to work under pressure and meet deadlines.
- Ability to adapt, delegate tasks, able to work with minimum supervision and
- Work well as a team.
- Good leadership and planning skills.
- Able to multitask.
- Good time management
- Flexible & ability to motivate others.
- Working days / hours : Monday to Friday - 9.00am to 6.30pm

**Salary**: RM2,500.00 - RM2,700.00 per month

**Benefits**:

- Health insurance

Schedule:

- Flexible hours
- Monday to Friday

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Experience in supervisor ?

**Experience**:

- Customer Service: 2 years (required)
- Microsoft Office: 1 year (required)

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