Vip Customer Service

1 week ago

Kuala Lumpur, Malaysia Ola Technologies Sdn Bhd Full time

**Responsibilities**:

- Utilize WhatsApp and other channels to gather contact information of lost users and add them back to the platform
- Initiate and maintain contact with users through various means, such as voice communication, daily chat, and game interaction, to enhance user activity and loyalty
- Daily maintenance and tracking of user interactions, guiding users to actively engage and consume on the platform, and collecting feedback on user needs
- Efficiently implement service policies and processes for users according to work requirements

**Requirements**:

- Proficiency in Mandarin as the working language
- Strong social and communication skills
- Proficient in basic office software; proactive in work
- Familiarity with the local internet and entertainment industry market, especially in social media, live broadcasting, and other pan-entertainment products
- Strong business acumen, goal-oriented, and self-motivated individuals preferred

**Working Arrangements**
- Monday to Friday
- 1pm to 9pm
- Accessible by Public Transport

**Benefits**
- Transportation Allowance
- Meal Allowance
- Afternoon Tea
- Team Building
- Birthday Gift
- Insurance
- Annual Leave

Pay: RM3,500.00 - RM5,000.00 per month

**Benefits**:

- Meal allowance

Schedule:

- Afternoon shift

Supplemental pay types:

- Commission pay

Application Question(s):

- What is your expected salary?

**Language**:

- Mandarin (required)

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