Customer Services Executive

2 weeks ago


Perai, Malaysia Kemikon Sdn. Bhd Full time

Responsibilities
- Acting as a bridge between customers and the factory, facilitating efficient communication among customers, the Sales team, and the factory during daily operations.
- Serve as the primary contact window from KEMIKON, coordinating with corresponding departments to fulfil customer requests and provide timely responses to ensure customer satisfaction.
- Receiving customer PO, conduct PO review, input customer PO into the KEMIKON system, and generate the Sales Order.
- Liaising with Planners/ NPI team on order acknowledgements and schedule changes.
- Following up with the Production Planning team and Logistics team to ensure on-time delivery to customers as per committed schedules.
- Resolving discrepancies, recommending solutions and/or action plans.
- Coordinating customer returns and process the necessary documentation such as RMA and credit/ debit notes.
- Handling customer portal with care, if there is any customer that required us to manage the information or print the shipping label.
- Generating Packing List/ Delivery Order & Invoice for outgoing shipment and preparation on customer declaration.
- Maintaining / Filling Customer Service Team related documents, such as DO, Invoice, Agreement etc.
- Executing customer ECO/ECN according to process.

Requirement
- At least 2 years work experience in Sales
- Preferred knowledge in the Metal fabrication and Contract Manufacturing Industry
- Diploma and/or Bachelor Degree preferably in Marketing, Engineering or equivalent.
- Proven track record within a demanding sales environment
- Team player, and able to collaborate within the production environment
- Good communication, analytical & negotiation skills
- Procactive, self-motivated, independent, hardworking and pleasant personality
- Fluent in spoken and written English
- Computer literally and proficient in Microsoft Applications, such as Outlook, Excel, Word, and Power Point.

**Job Types**: Full-time, Permanent

Pay: RM2,800.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Work Location: In person



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