Global Mobility Services Specialist

**BAT is evolving at pace - truly like no other organisation.**

**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey**

**BAT DIGITAL BUSINESS SOLUTION** **IS LOOKING FOR A GLOBAL MOBILITY SERVICES SPECIALIST**

**SENIORITY LEVEL**:Non Management

**FUNCTION**: Human Resources

**LOCATION**:Bandar Sunway, Selangor, Malaysia

**ROLE POSITIONING AND OBJECTIVES**

What are the key objectives and expectations from this role?

Responsible for back-office activities for international assignments and permanent transfer moves, such as system maintenance and documentation management.

What is the direct impact of this role on the team or organization?

Responsible for administrative support activities to ensure timely, accurate and smooth end to end assignment management for employees being sent on an international assignment or transferred internationally under local terms.

**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Reviews correctness and completeness of data received; reviews compliance with the GM framework and follows up for missing data as required to ensure international move processes are completed timely. This requires coordination, follow up and accuracy.
- Sets up and/or updates/maintains international assignee/permanent transfer records/data timely and accurately into the company operating systems (HR and Global Mobility system) as per corporate guidelines.
- Prepares and updates international assignee statements and Cost Estimate aligned with the Global Mobility policies and local specific requirements for start of assignments, changes during assignment, annual processes and assists with required package updates where required. Ensures statements and cost estimate are correct before sending them out.
- Documentation Management - Generates assignment documentation (Assignment Letter, End of Assignment Letter and Extension of Assignment Letter) and other required internal documents) as per company requirements and supports international move execution by ensuring that documentation is produced in line with process guidelines and procedures.
- Maintains accurate records of employee assignments, relevant assignment documentation, and other compliance documents (work permits, other relevant documents) in the electronic files of the employees as per BAT Requirements.
- Possesses knowledge including Tax policy, a thorough understanding of assignment package elements and of HR and GM systems as well as of the global mobilities task level descriptions. This is intended to ensure Compliance with Global Mobility Framework/ Policy/ Task Level Descriptions/ Manuals/ Guidelines/ Legal Requirements
- Provides support throughout the end-to-end international move as instructed by the Services Partners and closely cooperates with the latter to ensure required documentation and guidelines available on Knowledge Management System are aligned with the most up to date instructions.
- Assists in reviewing complex situations requiring a detailed explanation of policy, administration processes or Global Mobility procedures.
- Manages and organizes caseload independently.
- Handles end market notifications (e.g. Payroll) regarding international moves, changes on assignment, extension/ end of assignments/ lease/ visa.
- Manages system or other types of issues, as required with the Services Partners and/or the Team Lead, in a timely manner to ensure swift resolution.
- Monitors/Reviews planned assignment end dates ensuring timely extension/end of assignments as applicable.
- Supports with compliance activities (e.g. Tax, visa extension, etc.) and checks as per defined processes
- Well verse to improve administration processes and reports them to Team Lead for implementation. Supports in the testing and implementation process.
- Provides guidance, training and feedback for onboarding new joiners and development.

**ESSENTIAL EXPERIENCE**

**Experience Required**
- Minimum 5 years of overall work experience with at least 2 years in HR preferably a global mobility role, preferably within a multinational corporation.
- Able to work in a fast-paced environment, working effectively across different time-zones

**Technical / Functional / Leadership Skills Required**
- HR service delivery: Able to manage own deliverables, ensure timely completion of caseload; Able to train new joiners and less experienced team members.
- Strong attention to detail and accuracy with data management.
- Strong organizational and documentation skills.
- Priority setting skills.
- Solid planning and organizational skills.
- Problem solving ability.
- Continuous improvement.
- Customer Service.
- Stakeholder management skills.
- Communication skills.
- Computer proficiency - Proficient in using MS Office Suite, and other relevant software for data management and reporting.
- Adaptability - should be flexible and adaptable to changing circumstances in a dynami