Service Delivery Manager

1 week ago

Kuala Lumpur, Malaysia Agoda Company Full time

**Kuala Lumpur, Malaysia**:
**About Agoda**

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

**Get to Know our Team**:
**In this Role, you’ll get to**:

- Manage team managers, help determine and define operational strategies by conducting needs assessments and business reviews
- Assist in defining user requirements, focusing on efficiency and effectiveness
- Help to define “**quality**” and assist in establishing a learning environment based on collaboration, feedback, and data
- Drive a resolution-focused environment aimed at delighting the customer
- Building a culture where teams are motivated, engaged and empowered through providing coaching, guidance, and direction
- Prepare call center performance reports by collecting, analyzing, and summarizing data and trends
- Work closely with a global network of professionals all focused on managing the Agoda brand
- Ensure company compliance initiatives are in place and monitorable, both at the local and international level

**What you’ll Need to Succeed**:

- Strong experience with customer service is an advantage and significant leadership experience is essential
- Excellent interpersonal skills and the confidence to deal with people at all levels
- Experience in Supervision & Management
- Excellent verbal and written communication skills in English languages
- Ability to work with very mínimal guidance or supervision in a time critical environment.
- Excellent listening skills, critical thinker with attention to detail
- Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments
- Must be able to handle multiple projects and effectively manage different timelines
- Must be an assertive team player with high energy to work in fast-paced environment
- Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to continuously optimize team performance

SDM #MGMT #CUST #4 #Kualalumpur #shanghai #singapore #hongkong #bangkok #sydney #losangeles #prague #copenhagen #berlin #budapest #bangalore #dubai #newdelhi #bangalore #manila

**Equal Opportunity Employer**

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

  • Specialist, Account Management

    4 days ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity We are looking for an **Account Specialist covering the industries of Financial Services & Insurance** to be based in **Bangsar South**. This role will be reporting to the **Head, Advertising & Partnerships**. At Advertising & Partnerships we are disrupting the online and offline advertising space by offering a full suite of high...

  • Lead, APAC People Services

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Lead, APAC People Services

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Service Delivery Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Fujitsu Full time

    **Key Accountabilities**: - Manages service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements. - Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast. - Actively owns service risks, controls service...

  • Manager, It

    2 days ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity **IT Service Delivery**: - Leads and owns the foodpanda employee IT experience in a large market (typically more than 500 users) or multiple markets, ensuring that KPIs, SLAs and CSAT targets are constantly met for the team. - Collaborate with regional IT teams to ensure consistent service standards and alignment with corporate IT...

  • Service Delivery Manager

    2 days ago

    Kuala Lumpur, Malaysia Xetron Solutions Sdn Bhd Full time

    **JOB DESCRIPTION**: - To carry out other duties which may be assigned by the Management from time to time. - Assist in hiring and training the staff of the service delivery team. - Take Ownership of major incidents to ensure coordination of resolve parties, effective communication to stakeholders and post incident review. - Maintaining positive...

  • IT Service Delivery Manager

    1 week ago

    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Role and Responsibilities** - Customer Relationship and Stakeholder Management: Maintaining positive relationships with business by Initiating important partnerships with internal and external stakeholders. - Service Management: Monitoring and managing IT Operations functions to ensure optimal service. They are also responsible for maintaining high...

  • Service Delivery Manager

    6 days ago

    Kuala Lumpur, Malaysia FNZ Full time

    The Service Delivery Manager has primary responsibility for providing senior client management support, incorporating service delivery oversight with key named client(s) on a day to day basis. The Service Delivery Manager promotes a service of excellence by ensuring client expectations on key performance indicator reporting, meeting actions and availability...

  • Service Delivery Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia POWER IT SERVICES Full time

    Key Responsibilities:Service Delivery & Operations•Oversee global infrastructure service delivery ensuring adherence to SLAs, KPIs, and compliance standards.•Act as the primary escalation point for critical incidents and ensure timely resolution.•Drive operational excellence through proactive monitoring and governance.Customer Relationship...

  • Service Delivery Manager

    4 days ago

    Kuala Lumpur, Malaysia Avaya Full time

    **About Avaya**: Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every...