Service Delivery Manager

About the role BIPO SERVICE MALAYSIA SDN. BHD.' is seeking a talented and experienced Senior Service Delivery Manager to join our dynamic Shared Service Centre team. As a full-time position based in Kuala Lumpur City Centre, Kuala Lumpur, you will play a crucial role in driving the strategic delivery of our comprehensive suite of services to our valued...

About the opportunity **ROLE POSITIONING AND OBJECTIVES** To possess strong knowledge of the process and has the ability to influence the riders perception of our brand. Someone who has good communication and analytical thinking skills to establish a positive image of our business to the riders, customers and the vendors. You should not just be able to...

About the opportunity **IT Service Delivery**: - Leads and owns the foodpanda employee IT experience in a large market (typically more than 500 users) or multiple markets, ensuring that KPIs, SLAs and CSAT targets are constantly met for the team. - Collaborate with regional IT teams to ensure consistent service standards and alignment with corporate IT...

In this role, you will be responsible for the following: - Managing and leading the Infra teams over a numbers of offices - Overseeing installation, troubleshooting and maintenance to ensure proper function and maximize uptime - Developing and implementing service delivery strategies, policies and budgets - Monitoring and optimizing the performance of...

To carry out other duties which may be assigned by the Management from time to time. - Assist in hiring and training the staff of the service delivery team. - Take Ownership of major incidents to ensure coordination of resolve parties, effective communication to stakeholders and post incident review. - Maintaining positive relationship with customers. -...

The Assistant Delivery Manager (ADM) is primarily responsible for the delivery of services to a customer or group of customers. The ADM will be responsible for the following: 1. Support the Account Manager in Service Delivery to customers 2. Ensure that all service levels are met and delivered with efficiency. 3. Ensure that customers are satisfied with the...

We are proud to be a reliable international digitalization partner for the Oil & Gas, Renewables, and Ocean Industries, operating across the globe through various office locations. Driven by our ambition to build a next-gen tech company that enables the green energy transition we have set ambitious growth objectives, are expanding our global reach and...

**In this role you will be responsible for**: - Maintaining positive relationships with customers. - Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. - Managing finances and budgets. - Identifying customer needs and overseeing service delivery within the business context. -...

**In this role you will be responsible for**: - Maintaining positive relationships with customers. - Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently. - Managing finances and budgets. - Identifying customer needs and overseeing service delivery within the business context. -...

**Required Technical Skill Set**: - ITSM Tool like Service Now or My Genie - Strong analytical skills with experience in data analysis and reporting - ITIL framework - Major Incident Management - Incident management - Change management - Problem Management - Service Request Management - Stakeholder Management **Must-Have** - 5 years of experience in...