Senior Service Delivery Manager – Shared Service Centre
2 days ago
About the role
BIPO SERVICE MALAYSIA SDN. BHD.' is seeking a talented and experienced Senior Service Delivery Manager to join our dynamic Shared Service Centre team. As a full-time position based in Kuala Lumpur City Centre, Kuala Lumpur, you will play a crucial role in driving the strategic delivery of our comprehensive suite of services to our valued clients.
Service Delivery - Payroll Outsourcing:
· Strategic Leadership:
· Define and execute the payroll service delivery strategy aligned with global HR and finance objectives.
· Ensure compliance with local labour laws, tax regulations, and corporate policies.
· Operational Management:
· Oversee end-to-end payroll processing for all regions supported by the SSC.
· Manage vendor relationships for outsourced payroll services and technology platforms.
· Implement robust controls to ensure accuracy and prevent fraud.
· Service Excellence:
· Establish and monitor KPIs, SLAs, and quality standards for payroll operations.
· Drive continuous improvement initiatives to enhance efficiency and employee experience.
· Team Leadership:
· Lead and develop high functioning teams within the SSC with high quality and consistent delivery.
· Foster a culture of accountability, collaboration, and customer-centricity.
· Stakeholder Management:
· Act as the primary point of contact for HR, Finance, and business leaders on payroll matters.
· Provide insights and reporting to senior management on payroll performance and compliance.
Others:
· To assist and support other HR related initiatives and projects in BIPO Group;
· Provide guidance and direction to all payroll staff;
· Involve and motivate teams in all initiatives that improve productivity and efficiency
· Additional duties and responsibilities assigned by BIPO Management or immediate superior
Qualification & Experience:
· Bachelor's degree in HR, Finance, Business Administration, or related field.
· years of experience in payroll operations, with at least 5 years in a leadership role within a shared service environment.
· Strong knowledge of global payroll processes, compliance, and technology platforms
· Proven track record in managing multi-country payroll and vendor governance.
Skills & Competencies:
· Excellent leadership and people management skills.
· Strong analytical and problem-solving abilities.
· Effective communication and stakeholder engagement skills.
· Ability to drive process standardization and automation.
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