Service Delivery Manager

We are proud to be a reliable international digitalization partner for the Oil & Gas, Renewables, and Ocean Industries, operating across the globe through various office locations. Driven by our ambition to build a next-gen tech company that enables the green energy transition we have set ambitious growth objectives, are expanding our global reach and increasing our offerings toward green and renewables sectors.

Recognizing the pivotal significance of effective delivery in achieving these goals, we are seeking a skilled and seasoned Service Delivery Manager to join our team.

Are you a proactive and results-driven professional with a strong background in service delivery? Do you excel in leading teams, optimizing processes, and ensuring exceptional customer satisfaction? If so, we invite you to join our team as Service Delivery Manager at our Kuala Lumpur office

**About the role**

As our new Service Deliversy Manager you will employ your experience and broad technical expertise to ensure the quality of all delivered services to our client base.

What truly makes our products industry leading is the people behind them. Cegal is a company that takes pride in its employees and the company culture, and our values are the foundation for every decision.

Our mission of Shaping the digital future is our guiding light. We will continue to lead the market in terms of digitalization with our global presence and transition into green and renewables industries.

**Your contributions**:

- Maintain governance and positive relationships with customers.
- Manage service delivery for all operational deliverables in the contract.
- Establish and refine delivery processes, where the goal is to deliver world class service.
- Ensure processes are efficient and cost-effective.
- Identify areas for improvement and implementing corrective actions to enhance service quality.
- Monitor key performance indicators (KPIs) and ensuring that service level agreements (SLAs) are met or exceeded.
- Build partnerships and liaise with our team leaders to determine criteria for the delivery of those services, and how to develop solutions to any issues that arise at our Cegal offices around the world.
- Resource management and scheduling of work tasks within the client.
- Cross-functional collaboration to ensure smooth service delivery, from planning to execution
- Participate in regular review meetings with clients to assess satisfaction and gather feedback.
- Generate and analyse monthly service reports and present to client.
- Keep abreast of industry trends and best practices to continuously improve service delivery processes.

**Who you are?**

Competencies are important, but we are also convinced that your motivation and your personal qualities are vital success factors. Being trusted by customers in securing their business, to succeed and thrive as our Service Delivery Manager, we believe that you can identify with the following descriptions:

- Customer service-oriented
- Reliable, committed, and independent
- Determined to deliver high level of quality and customer experience
- Ability to manage multiple tasks simultaneously
- Positive leadership and teamwork skills
- Determined to closely follow up from start to end of delivery with high quality
- Curious and interested in learning and knowledge sharing, particularly with regards to new technologies

**If you can also relate to most of the following qualifications, we believe that we’re a good match for each other**:

- Relevant Microsoft or IT certifications
- Relevant experience within Service Management and ITIL
- Degree in Computer Science or IT Engineering
- Experience from working in environments where adherence to compliance and security regulations plays a key role

**Why us?**

Because at Cegal - **You matter**. As a Cegalian you will be **seen, heard,**and** appreciated**. You are part of an **Inclusive** working environment where you can be your true self, and bring all your skills, experience and personality into the workplace.

We are problem solvers who don’t hide behind technical jargon and fancy buzzwords. Instead, we make the complicated easy to understand and turn complexity into digital success stories. We call that being **Fuss Fighters**.

You will work with colleagues who are **Super Skilled** in their fields, and experience how our diversity encourages creativity, innovation and**knowledge-sharing. We are passionate about technology and have a culture of learning from others, sharing knowledge and growing.

At Cegal we are dedicated to creating a work culture that is flexible, accommodating, and inclusive of diverse needs. A balanced approach to work and personal life leads to happier and more productive individuals. We prioritize employee well-being and support work-life balance. You give and receive
- **You matter**.

**What’s in it for you?**

Working in Cegal you have great opportunities for professional development and social engagement:

- **Career pa