Service Delivery Manager
2 days ago
The Assistant Delivery Manager (ADM) is primarily responsible for the delivery of services to a customer or group of customers. The ADM will be responsible for the following: 1. Support the Account Manager in Service Delivery to customers 2. Ensure that all service levels are met and delivered with efficiency. 3. Ensure that customers are satisfied with the service delivery of OS HRS. 4. Build a pipeline of organic revenue growth on assigned accounts through the signing of Change Requests and new Projects. 5. Coordinates with the various departments within OS HRS to ensure delivery quality is met. 6. Organizes and coordinates any strategic and tactical response to priority customer risks, issues and escalations. The ADM will be one of the focal points into the customers organization and will need to possess the relevant communication and client management skills to supplement his/her payroll technical knowledge. - Ensure that all payroll objectives are met. Customer SLA's must be closely monitored, and corrective action taken when risk of slippage can occur. -Work closely with the project and change requests teams to ensure that any changes to the system landscape is carefully and accurately tested before being deployed. Contribute positively towards meeting project and change timelines. -Possess a basic understanding of payroll statutory requirements. Willing to learn and master requirements for countries managed as part of payroll delivery. -Build a strong relationship with customers ensuring a strong level of trust between parties. Customers should be comfortable approaching the ADM on any topic knowing that the ADM is capable of taking ownership and leading any initiatives set forth. -Coordinate with the respective capabilities, service management, project and technical delivery teams to ensure the highest standards of service delivery are met. -Ensure that customer engagement results in a steady-stream of organic revenue growth through the purchase of Change Requests and new Project work.
OS HRS Sdn Bhd (formerly known as Symphony HRS) is an industry leading provider of HR Business Process Outsourcing (BPO). Services encompassing Employee Services, Payroll Processing, Tax Compliance and System integration with headquarters in Malaysia, and offices in Japan and India. Over the last 15 years, the company operate its HR Solutions across 17 countries in Asia ans Europe regions supporting over 100,000 employees encompassing relationships with many of the worlds' leading corporation in technology, banking, automotive and supply chain.
Bachelor's or Equivalent
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