Customer Service Executive

5 days ago


Kuala Lumpur, Malaysia AEON FANTASY (MALAYSIA) SDN BHD Full time

1. Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly within timeline given. 2. Manage and analyst customers' inquiry, feedback and complaint on various platforms used by customers to identify problems and opportunities for developing business process improvement solutions. 3. Provide quality service and support in a variety of areas/department including, but not limited to: marketing, promotions, IT, Apps, card issue and etc. 4. Liaise with system developer and other department to understand all necessary aspects and needs of the customer inquiry, feedback and complaint. 5. Maintain a balance between company policy and customer benefit in decision making. 6. To compiling and generating reports as they relate to customer inquiry. 7. To preparing monthly report submit to Administration Manager. 8. Adaptable to change in a dynamic environment with initiative to improve reporting, policies and processes to enhance customer service operations. 9. Any others ad hoc duties as assigned by the Admin Department and management as well as from the holding company at Japan.
AEON Fantasy Co., Ltd. was incorporated in February 1997 and is a Japan-based company specializing in the operation of entertainment facilities in shopping centres operated by the AEON Group and other developers. In 2003, AEON Fantasy Co., Ltd. assisted AEON Co. (M) Bhd. in the setup of an indoor amusement business under the name 'œSmart Wonder World'
- which was located within JUSCO General Merchandise Stores and AEON Shopping Centres. The concept of the indoor playground was to provide an alternative entertaining environment suitable for both children and their families. In line with AEON Group's policy, AEON Co. (M) Bhd. then entered into a Sale and Purchase Agreement with AEON Fantasy (Malaysia) Sdn. Bhd. to create a spin-off from of the Smart Wonder World business on the 25th of February 2011. AEON Fantasy (Malaysia) Sdn. Bhd. was then incorporated on the 18th of February 2011 as a private limited company in Malaysia for the sole purpose of acquiring the 'œSmart Wonder World'
- business from AEON Co. (M) Bhd. Today, the former business known as 'œSmart Wonder World'
- has now expanded and continue operations under the brand, 'œMollyfantasy'
- . On the 3rd of March 2011, AEON Co. (M) Bhd. and AEON Fantasy Co., Ltd. also entered into a Subscription and Relationship Agreement with AEON Fantasy (Malaysia) Sdn. Bhd. to acquire the ordinary shares of Aeon Fantasy (Malaysia) Sdn. Bhd. Hence, AEON
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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