Reservation Officer

2 weeks ago

Johor Bahru, Malaysia Trove Johor Bahru Full time

Produce and check daily reports, ensuring that the previous day’s reservations are accurate and confirmations are sent.
- Maintain room rates on the company systems and spot-check third party websites (OTAs) to ensure accuracy of rates and allotments
- Monitor incoming bookings and flagging any concern dates with the Sales Department
- Manage room allocation during the headline events. Liaise with internal departments regarding key customers, guests and sponsors to ensure that all goes smoothly with their bookings
- Manage room allocation during other periods, e.g. group bookings
- Liaise with Front Desk and Food & Beverage Department regarding allocation, e.g. for long-stay guests and those with special requirements
- Monitor, review and develop the department’s procedures to ensure that they remain efficient reservations and group enquiries.
- To receive, handle and convert all new enquires in line with the Sales’ strategy and ensure all guests receive a consistently high standard of service throughout the booking process. Accurately input reservations into Wish.Net system
- To sell in line with the selling strategies and adhere to diary management principles to maximize yield for the hotel
- Actively up-sell and cross sell the products and facilities of Hotel Granada, eg spa, food outlets and bar
- Efficiently follow up all bookings against company standards to ensure that the conversion of business is optimized and the diary integrity is maintained
- To effectively communicate with the client throughout the booking process, ensuring we have a full understanding of the guests’ requirements and identify areas for future business opportunities and to promote repeat business
- Regular and consistent communication with the Front Desk team to ensure all booking details are handed over in a clear and concise manner, so that service is delivered to meet and exceed the guests’ expectations to identifying commercial opportunities.
- Identify opportunities for larger scale business and/or conference and events business, and pass those leads to the relevant sales team
- Monitor competitor rates, promotions and activity in order to be able to make suggestions and recommendations to maximise our revenue.
- Lead the team on a daily basis, communicating targets and expectations, monitoring standards and giving feedback.
- Conduct one to one meetings with the team on a regular basis to celebrate success, feedback on performance and identify development needs.
- Monitor, review and feedback on individual’s performance.
- Set and review objectives in line with the performance review and induction process.
- Work to develop team members according to their individual abilities, potential and aspirations.
- To be fully conversant with all Hotel Granada products and services, in order to give potential and existing customers accurate information in a professional and timely manner.
- To act as an ambassador for Hotel Granada at all times and to ensure hotel values are upheld to both external and internal contacts, through appropriate behaviour and performance.
- To undertake any other duties as requested by the Senior Management team, in accordance with the scope and responsibilities of the role.

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Professional development

  • Reservation Officer

    6 days ago

    Johor Bahru, Johor, Malaysia Capri by Fraser Johor Bahru Full time 20,000 - 60,000 per year

    Key ResponsibilitiesHandle all room reservations via phone, email, and online booking platforms with accuracy and professionalism.Respond promptly to guest inquiries, providing information on availability, rates, and promotions.Confirm, amend, or cancel bookings while ensuring all details are correctly updated in the system.Coordinate with Front Office,...

  • Reservation Officer

    1 week ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **Job brief** **Responsibilities** - Answer phone calls and attend to guests' requests to book rooms or events at the hotel. - Check on the internal booking system and make the booking for the guest. - Obtain payment information and run credit/debit card payments when required. - Assist guests with booking transport such as taxis and giving directions where...

  • Reservation Executive

    2 weeks ago

    Johor Bahru, Malaysia VIVA BESTARI INN SDN BHD Full time

    We are looking for a capable and friendly Reservation Executive to work at our Reservation Department. In this role, your duties will include handles requests from guests, companies and travel agents via phone or other platforms. Ensure booking information is input correctly into the system and maintain update room vacancies on online booking...

  • Reservation Supervisor

    1 week ago

    Johor Bahru, Malaysia Thistle Hotels & Resorts Full time

    **Core Work Activities**: - Assist our callers to book hotel reservations. - Be able to successfully convert shoppers to bookers. - To liaise closely with Assistance Manager, hotel-based Group Coordinators, Front Office and Sales teams. **Main Duties**: - To be aware of the hotel availability at all times and selling rates for the day. - Handles guest and...

  • Reservation Sale and Marketing

    10 hours ago

    Johor Bahru, Malaysia Neo Frontier Sdn Bhd Full time

    **Job Position: Reservation Sales And Marketing Officer (Fresh Graduate welcomed)** **Company Background: Airbnb Property Management** **Salary Range: Basic MYR1,700 - MYR3,500** **Location: Country Darden Danga Bay, Johor Bahru** **Benefit: EPF, Socso** MAIN DUTIES / RESPONSIBILITIES - Asist Manager to Adjust Dairy, Weekly, Monthly and Future Apartment...

  • Front Office Manager

    11 hours ago

    Johor Bahru, Malaysia Holiday Inn Johor Bahru City Centre Full time

    **Job Summary**: Managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location. **Job Types**: Full-time, Permanent Pay: From RM7,000.00 per...

  • Front Office Assistant

    4 days ago

    Johor Bahru, Malaysia MILLESIME HOTEL SDN. BHD Full time

    Perform duties of front desk receptionist, including but not limited to check-in/out, guest accommodations, phone, reservations, and other tasks - Support all Front Office team members and guest needs - Provide excellent customer service - Assist with front office needs, communications, and tasks - Assist with Front Office financials, including sales, costs,...

  • Front Office Assistant

    2 weeks ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Front Office Assistant

    4 days ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Sales Support Officer

    2 weeks ago

    Johor Bahru, Malaysia Mayflower Group Full time

    Handle reservation, ticketing, refund, hotel & travel insurance enquiries - Monitor payment status on billing, statement & collection - Generate reports from system to identify agents production - Process for New agent registration (B2B) - Update supplier on payment status - Blasting of airline update to ensure agents receive latest update Requirement: -...