Customer Support Executive

7 days ago

Remote, Malaysia Sleek Full time

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. We operate 3 business segments: - Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations - Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service - FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 450 staff with an intact startup mindset. We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore. Join Sleek as a** Customer Support Executive**and be the frontline voice for our clients—helping entrepreneurs and SMEs seamlessly navigate company incorporation, accounting, audit and compliance in Hong Kong. This is a fully remote role where you’ll leverage digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones. **Key Responsibilities**: - Multichannel Support: - Guide clients through Sleek’s digital platforms (e.g., onboarding, document submissions). - Problem Solving: - Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed. - Collaboration: - Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service. - Continuous Improvement: - Identify recurring customer pain points and suggest improvements to workflows or help center content. **Requirements**: Must-Have: - Trilingual Proficiency: Fluent in English, Mandarin, and Cantonese (written and spoken). - Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus. - Customer-First Mindset: 0-2 years in customer support (fintech, SaaS, or professional services preferred). - Remote-Ready: Self-motivated with a quiet workspace and stable internet connection. Nice-to-Have: - Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings). - Experience in a fast-paced startup/scale-up environment. **Benefits** - Flexibility: Work fully remote while serving Hong Kong’s vibrant entrepreneurial community. - Growth: Learn about business compliance, fintech, and SaaS in a high-growth company. - Culture: Collaborative, inclusive, and results-driven—no micromanagement. - Perks: annual leave, team retreats.

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