Operations Manager

2 weeks ago

Kuala Lumpur, Malaysia Smart Screen Asia Full time

**Job Title**: Operations Manager

**Salary range + (Commission)**: MYR 9,000 - MYR 13,000

**No. of Head Counts**: 1

**Language Requirements**: English, Bahasa Malaysia, Mandarin (Preferred for Chinese clientele)

**Job Location**: Jalan Sultan Ismail, Kuala Lumpur

** Key Responsibilities **
- Follow up on trends and developments in watch retail industry, ensure retail objectives are met and smooth running of boutiques daily operations
- Build and maintain good working relationship with brand partners and customers
- Work closely with marketing team and execute activities including new product launches and related events at floor level
- Ensure retail team respects and adheres to Company's SOPs and service guidelines
- Manage planning and execution of new store openings, pop up, exhibitions and renovation work
- Ensure standard of visual merchandising at respective boutiques according to brands/company guidelines
- Lead boutiques meetings and briefings, ensure appropriate customer care and monitor after sales service
- Responsible for retail audit checks and stock take exercises, monitor stock levels and movement
- Monitor boutiques maintenance and image, coordinate with mall managements on licenses and maintenance
- Responsible for retail staff recruitment, training and disciplinary management
- Analyze and verify vendor quotations and invoices, prepare market reports, sales reports and commission reports

** Key Requirements **

**3-Must-have**
- At least 10 years experience in retail industry
- Luxury retail background (fashion, jewelry, or airline industry)

**2-Good-to-have**
- Experience dealing with Chinese clientele and luxury watch industry
- Knowledge of visual merchandising and retail operations management

**Reporting Structure**
- Reporting to: General Manager
- Team Size: ~25
- Company Size: 11-50

**Working Arrangement**
- Working location: Jalan Sultan Ismail, Kuala Lumpur
- Working days: 5
- Working hours: Mon-Fri 9AM-6PM, Off Weekend & PH

**Annual Leave**: 16 AL

**Benefits**: clarify during offer stage

Pay: RM9,000.00 - RM13,000.00 per month

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Retail: 10 years (required)
- Luxury Retail: 5 years (required)

**Language**:

- Mandarin (required)

**Location**:

- Kuala Lumpur (required)

Work Location: In person

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