Customer Support Specialist
6 days ago
Join the team at MPS Malaysia Sdn. Bhd.' as a full-time Customer Service Assistant working in Johor Bahru, Johor, MY. In this role, you will be responsible for providing exceptional customer service and support, ensuring our clients receive a delightful experience every time they interact with our business.
**What you'll be doing**
- Engage with customers through various communication channels to understand their needs and provide tailored solutions
- Respond promptly and courteously to customer inquiries, complaints, and feedback, working to resolve issues in a timely manner
- Maintain accurate records of customer interactions and follow up as needed
- Collaborate with cross-functional teams to ensure a seamless customer experience
- Identify opportunities to enhance customer satisfaction and implement process improvements
- Proactively seek out ways to exceed customer expectations
**What we're looking for**
- Strong communication and interpersonal skills, with the ability to build rapport with customers
- Excellent problem-solving and critical thinking abilities to handle customer issues effectively
- Demonstrated experience in a customer-facing role, preferably in the client & sales administration industry
- Ability to multitask and priorities tasks in a fast-paced environment
- Proficiency in Microsoft Office suite and customer relationship management (CRM) software
- A positive, friendly, and customer-centric attitude
职位类型:全职
薪资: RM2,800.00至RM4,000.00(每月 )
Work Location: 现场办公
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