Product Specialist

3 days ago

Johor Bahru, Malaysia DKSH Holding Ltd Full time

Location: Johor Bahru, MY, MY
- Global Business Unit: HEC
- Job Function: Sales
- Requisition Number: 192963
- Description:
**Job Summary**:
The incumbent works closely with the Manager, Field Sales in managing the OTC/Pharmacy channel.

**General Responsibilities**:

- Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
- Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
- Conduct product demonstrations and emphasize saleable features/customer benefits.
- Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
- Report on the activities and products of the competitors.
- Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
- Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
- Maintain a customer complaints/issues log and follow up on customer issues.
- Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
- Work with internal stakeholders to ensure timely delivery or installation of products/systems.
- Support internal stakeholders in relationship development with key customers.

**Functional Skills and Knowledge**:

- Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
- Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc
- Willing to travel outstation and cover more than 1 area.
- Strong communication and negotiation skills.
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
- Good command in English, both written and spoken

**Education**:
Degree or professional qualification in a Science
- or Medical-related discipline with minimum one year experience in similar role.
- Requisition Number: 192963
- Job Function: Sales

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