Assistant Manager
1 week ago
Req ID: 4389
**Job Description**:
**Summary**
**Duties and Responsibilities : As an Ar Rahnu Officer**
- Verify the authenticity/genuineness of gold item(s).
- Approve the gold item(s) as collateral and completed transactions made.
- Ensure on the accuracy of all transactions data and meets with internal and regulatory requirement.
**Duties and Responsibilities : As Bank Islam Operation Officer (OO)/ Customer Service Officer (CSO)**
- Assist branch in daily operation activities.
- Attending to all types of Account Opening i.e. Current, Saving, Investment, Tabung Haji (TH) and SSPN Account.
- Verification of customer ID and relevant documents
- Perform CIF creation/updating /maintenance
- Prepare CIF reports Authorize and issue debit card and attending to activation of TAP
- Handing customer complaints on all matters i.e. BICC, CASAIA, Financing accounts etc.
- Handling all customer inquiries i.e., bank’s statement, change of address, cards, TAP, Go Mobile, Internet banking etc.
- Ensure compliance to all internal manual/policies/guidelines, external regulatory requirements and memos issued by the Bank and when directed/assigned by the superior as per business requirement from time to time.
- Any other duties/assignment as and when directed/assigned by the superior as per business requirement from time to time.
**Qualification**
- Minimum Diploma recognized certificate or higher education background in “Seni Kraf (Logam)” or similar background.
- Diploma any discipline with working experience in Ar Rahnu business / Gold Industry i.e.;
- Gold & jewelry designer /crafter with working experience with any jewelry manufacturer/ shop / retailer.
- Minimum 3 years’ experience as valuer in another Ar Rahnu operator.
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