Customer Service Executive-bahasa+ English or Only

3 days ago


Batu Pahat, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Rotational Shifts (Permanent)

**Industry**:Other

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Semi-Voice

Key Skills: Customer Service
- Job Title: Customer Service Executive - (Bahasa+English) / Only English

Qualification:

- Completed with SPM, UEC, ICGSE certificate

**Language**:

- Bahasa, English

**Responsibilities**:

- Proficient in English communication (speaking, reading, writing).
- Handling all inbound calls related to customer general inquiries, complaints, comments, feedback, and other issues pertaining to the company's products.
- Exceeding customer expectations in terms of service and providing accurate information.
- Working collaboratively in a team to achieve key performance indicators (KPI) and service level agreements (SLA).

Training Period: 1 month

Basic Salary (RM):

- Bahasa Melayu+English: 1,900.00
- English Speaker: 2,100

Additional Benefits:

- Key Performance Indicator (KPI) Bonus: 400
- Night Shift Allowance: 300
- Overtime: As required
- Working Days: 6
- Shuttle Service Provided: Yes
- Typing Score: Typing Speed 25, Accuracy 100%, Net Speed 25

Work Shift:

- 24 Hours (Compulsory working on public holidays and weekends)

Interview Mode: Walk-in



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