F&b Supervisor

2 weeks ago

Kuala Lumpur, Malaysia Saloma Legacy Sdn Bhd Full time

**Responsibilities**:
**Staff Supervision and Training**:

- Supervise, train, and support restaurant staff, including servers, host/hostess, and kitchen employees.
- Ensure staff members are following the restaurant's service standards, policies, and procedures.
- Schedule shifts and manage staff attendance.
- Assist in evaluating staff performance and provide feedback for improvement.

**Customer Service**:

- Ensure all guests receive prompt, courteous, and high-quality service.
- Resolve customer complaints or issues quickly and professionally to maintain a positive dining experience.
- Greet customers, explain menu items, and provide recommendations as needed.
- Monitor the dining area to ensure customer satisfaction.

**Operational Management**:

- Oversee the daily restaurant operations, ensuring that everything runs smoothly and efficiently.
- Monitor cleanliness and organization of the dining and kitchen areas, ensuring compliance with safety and sanitation standards.
- Ensure that all equipment is functioning properly and report any issues to the manager.

**Inventory Control**:

- Assist with inventory tracking, stock rotation, and ordering of supplies such as food, beverages, and cleaning materials.
- Monitor usage to minimize waste and maintain appropriate stock levels.
- Ensure proper handling of inventory and supplies in accordance with company guidelines.

**Quality Control**:

- Ensure that food and beverages meet the restaurant’s standards of quality and presentation.
- Check that all dishes are served in a timely manner and meet quality standards before leaving the kitchen.

**Health & Safety Compliance**:

- Ensure all employees are following health, safety, and hygiene regulations.
- Maintain cleanliness throughout the restaurant, including dining areas, bathrooms, kitchen, and storage areas.
- Conduct regular health and safety checks to identify potential hazards or issues.

**Financial and Administrative Duties**:

- Assist in controlling labor costs by monitoring staffing levels and adjusting as needed during busy or quiet periods.
- Help with cash handling, processing payments, and balancing the cash register at the end of each shift.
- Assist in managing budgets and maintaining the restaurant’s financial records.

**Team Collaboration**:

- Foster a team-oriented environment by motivating and leading staff.
- Act as a liaison between the front-of-house and back-of-house teams to ensure effective communication and service.
- Support the management team with special projects, marketing promotions, and other initiatives.

**Reporting**:

- Report to the restaurant manager regarding staff performance, customer feedback, and operational issues.
- Assist in preparing reports on daily operations, including sales, inventory, and customer feedback.

**Requirements**:
**Experience**:

- At least 1-2 years of experience in the restaurant or hospitality industry, with prior supervisory experience preferred.

**Skills**:

- Strong leadership and interpersonal skills.
- Excellent communication and customer service skills.
- Ability to handle difficult situations and customer complaints professionally.
- Ability to multitask and prioritize in a fast-paced environment.
- Basic knowledge of restaurant POS systems, inventory management, and budgeting.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 per month

Work Location: In person

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