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Customer Care Supervisor

3 weeks ago

Johor Bahru, Malaysia Wangsa Delima Sdn Bhd Full time

1. Daily briefings and task delegations to staff.

2. Manning guide/manpower planning and monthly work schedule

3. Attendance /overtime/lunch-dinner-break time monitoring.

4. Systems monitoring - Telephone Console & C-Works CMMS -KPI adherence and escalations:
(request/complains/emergencies/incoming and outgoing phone calls etc.)

5. Ensuring all CCR adhere to the response time

6. Tools utilisations and optimisation
- Computers/Walkie Talkie/Telephone/Console/Printers/Furniture

etc. Ensuring these equipment are good in working condition.

7. Build up rapport with RU’s and Public - to check and enquire of service request status and service level etc.

8. Telephone number updates.

9. To provide knowledgeable, professional, courteous services & neat appearance

10. To ensure all PTW & PTE registration done on the same day of receive.

11. To achieve minimum of 50 shelf finding cases (monthly)and register in the CMSS

12. Grooming and attitude monitoring

m. Trainings : New Skills and value added skills/Product knowledge(CIQ Operations and Building

Familiarisation)/Information dissemination/Motivation/Recruitment and Promotions

13. Proper fillings of relevant daily operation documents

14. External Factor Operations: Visits Coordination / Event Coordination / Meetings Coordination etc.

15. Wangsa Delima office, meeting rooms and discussion room reservations and monitoring

16. Customers Satisfaction Survey field frontline

17. CIQ Complex Working Committee involvements

18. Public Relation related issues

19. To perform all other duties and functions as and when assigned by the superiors.

**Job Type**: Contract
Contract length: 60 months

**Salary**: RM1,800.00 - RM2,500.00 per month

Schedule:

- Day shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Supervisor: 3 years (preferred)