Customer Care Supervisor

19 hours ago

Johor Bahru, Malaysia Wangsa Delima Sdn Bhd Full time

1. Daily briefings and task delegations to staff.

2. Manning guide/manpower planning and monthly work schedule

3. Attendance /overtime/lunch-dinner-break time monitoring.

4. Systems monitoring - Telephone Console & C-Works CMMS -KPI adherence and escalations:
(request/complains/emergencies/incoming and outgoing phone calls etc.)

5. Ensuring all CCR adhere to the response time

6. Tools utilisations and optimisation
- Computers/Walkie Talkie/Telephone/Console/Printers/Furniture

etc. Ensuring these equipment are good in working condition.

7. Build up rapport with RU’s and Public - to check and enquire of service request status and service level etc.

8. Telephone number updates.

9. To provide knowledgeable, professional, courteous services & neat appearance

10. To ensure all PTW & PTE registration done on the same day of receive.

11. To achieve minimum of 50 shelf finding cases (monthly)and register in the CMSS

12. Grooming and attitude monitoring

m. Trainings : New Skills and value added skills/Product knowledge(CIQ Operations and Building

Familiarisation)/Information dissemination/Motivation/Recruitment and Promotions

13. Proper fillings of relevant daily operation documents

14. External Factor Operations: Visits Coordination / Event Coordination / Meetings Coordination etc.

15. Wangsa Delima office, meeting rooms and discussion room reservations and monitoring

16. Customers Satisfaction Survey field frontline

17. CIQ Complex Working Committee involvements

18. Public Relation related issues

19. To perform all other duties and functions as and when assigned by the superiors.

**Job Type**: Contract

**Salary**: RM1,800.00 - RM2,500.00 per month

Schedule:

- Day shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Supervisor: 3 years (preferred)

Ability to Commute:

- Johor Bahru (required)

Ability to Relocate:

- Johor Bahru: Relocate before starting work (required)

  • Customer Care Personnel

    3 days ago

    Johor Bahru, Johor, Malaysia VFive Group Sdn Bhd Full time 20,000 - 35,000 per year

    Location of Project : Bangunan Sultan Iskandar (BSI) / CIQ Johor BahruEmployment Type : ContractWork Schedule : Shift (7:00 am - 7:00 pm / 7:00 pm - 7:00 am)Job Summary:The Customer Care Personnel is responsible for managing and coordinating all incoming complaints, service requests, and inquiries from residents or the public. This role ensures all reports...

  • Customer Care Assistant

    20 hours ago

    Johor Bahru, Johor, Malaysia MB World Group Berhad Full time

    About the role Become a Customer Care Assistant at MB World Group in Johor Bahru, Johor.In this full-time role, you will be the face of the company, providing exceptional customer service and support to our valued clients.What you'll be doingTo assist handover key to house buyer.To monitor defect progress and follow-up actions.Handle incoming customer...

  • Assistant Supervisor

    1 week ago

    Johor Bahru, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements** - Required languages: Mandarin, Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply - Experience in retail or F&B would be added advantage. - Full-time positions (Assistant Supervisor) **Responsibility** **Maintaining the level of customer service...

  • Customer Care Executive

    5 days ago

    Johor Bahru, Malaysia Wangsa Delima Sdn Bhd Full time

    1. Conducting surveys and writing reports based on customer feedback on products and services. 2. Providing customers with clear instructions to resolve issues. 3. Rerouting customer calls to other departments when advanced solutions are needed. 4. Managing orders and ensuring their prompt delivery. 5. Coaching spokespersons and executives in effective...

  • Customer Care Assistant

    1 week ago

    Johor Bahru, Malaysia Trinity workforce Solution Full time

    **Customer Care Assistant - Petaling Jaya** **Salary**: Up to RM3500 Monday - Sunday (2 days rotating) 8:30 am until 6:00 pm About Us: Join a dynamic team dedicated to delivering exceptional customer service experiences! We are currently seeking enthusiastic individuals to join us as Customer Care Assistants. If you're passionate about helping others and...

  • Assistant Supervisor

    2 weeks ago

    Johor Bahru, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. **Responsibility**: **Assistant Supervisor** To maintain a professional standard of customer care in promoting company products & managing an effective team: -...

  • NEW STORE OPENING Assistant Supervisor/Supervisor Watsons SKS Mart, Skudai

    19 hours ago

    Johor Bahru, Johor, Malaysia Watson's Personal Care Stores Sdn Bhd Full time 20,000 - 40,000 per year

    Requirements:Required languages: Bahasa Malaysia, EnglishAble to work shifts, weekends and public holidays.Fresh graduates / school leavers encouraged to apply.Full-time positions.Responsibility:SupervisorTo maintain a professional standard of customer care in promoting company products & managing an effective team:-Assist store manager in hiring & managing...

  • New Store Opening Assistant Supervisor

    1 week ago

    Johor Bahru, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. **Responsibility**: **Assistant Supervisor** To maintain a professional standard of customer care in promoting company products & managing an effective team: -...

  • New Store Opening Assistant

    19 hours ago

    Johor Bahru, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. **Responsibility**: **Supervisor** To maintain a professional standard of customer care in promoting company products & managing an effective team: - Assist...

  • Supervisor Linen and Laundry

    2 weeks ago

    Johor Bahru, Malaysia Medivest Linen Care Sdn.Bhd Full time

    **MEDIVEST LINEN CARE SDN. BHD.** **Position: Supervisor** **Department: Linen and Laundry Services** **Region: Hospital Sultan Ismail, Johor Bahru** **Duties and Responsibilities**: 1. Collaboration : Work with the Facility Manager and Head of HWMS, LLS & CLS to monitor and evaluate LLS contractors to ensure service delivery meets contract...