Current jobs related to Customer Care Supervisor - Johor Bahru - Wangsa Delima Sdn Bhd

  • Care Advisor

    5 days ago

    Johor Bahru, Malaysia Homage Care Full time

    Location: Johor Bahru, Johore, Malaysia Type: Full-time **ROLE DESCRIPTION** Sales and customer success at Homage is changing fast to meet company growth. The Care Advisor will serve a key role in two major components of the Homage experience, one, helping families and care organizations across Malaysia who need caregiving understand and select our...

  • Customer Care Personnel

    2 weeks ago

    Johor Bahru, Malaysia VFive Group Sdn Bhd Full time

    **Location of Project**: Bangunan Sultan Iskandar (BSI) / CIQ Johor Bahru **Employment Type**: Contract **Work Schedule**: Shift (7:00 am - 7:00 pm / 7:00 pm - 7:00 am) **Job Summary**: The Customer Care Personnel is responsible for managing and coordinating all incoming complaints, service requests, and inquiries from residents or the public. This role...

  • Customer Care Personnel

    2 weeks ago

    Johor Bahru, Johor, Malaysia VFive Group Sdn Bhd Full time

    Project Location : Bangunan Sultan Iskandar (BSI) / CIQ Johor Bahru Employment Type : Contract until completion of project Job Schedule : 7:00 am - 7:00 pm or vice versa Job Summary:The Customer Care Personnel is responsible for managing and coordinating all incoming complaints, service requests, and inquiries from residents or the public. This role ensures...

  • Customer Care Executive

    2 weeks ago

    Johor Bahru, Malaysia E-comm Sdn Bhd Full time

    **Company profile**: **We are a leading and reputable insurance organization in Malaysia, with a strong presence in the financial services industry, purpose is to help people get the most out of life by making healthcare affordable and accessible, protecting people’s wealth and growing their assets. If you are passionate about making a positive impact and...

  • Customer Care Personnel

    2 weeks ago

    Johor Bahru, Malaysia JLG CENTRIX SDN BHD Full time

    **The duties and responsibilities of a customer care personnel include**: - Responding to customer questions and complaints - Walking customers through basic troubleshooting or setup processes - Managing incoming calls and customer service inquiries * Pay: RM1,500.00 - RM2,000.00 per month **Benefits**: - Dental insurance - Health insurance -...

  • Customer Care Executive

    3 days ago

    Johor Bahru, Malaysia Rentokil Initial Full time

    We are looking for a motivated, dynamic Customer Care Executive (Indoor) to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory. To help to...

  • Customer Care Assistant

    7 days ago

    Johor Bahru, Malaysia Pulai Springs Healthcare Centre Full time

    **Job description** **Key Responsibilities**: - Greet patients and visitors in a professional, courteous, and caring manner. - Register patients, update personal details, and assist with appointment scheduling. - Provide accurate information regarding services, treatment procedures, and billing. - Coordinate with doctors, nurses, and other departments to...

  • Supervisor / Assistant Supervisor [paradigm Mall 2, Jb]

    5 days ago

    Johor Bahru, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Job Purpose** To maintain a professional standard of customer care in promoting company products & managing an effective team. **Responsibilities** - Assist store manager in hiring & managing staffs' duty roster, leave, welfare, disciplinary issues. - Motivate & train staffs on company's policy, SOP, customer service & selling skills. - Come up with...

  • Customer Care Assistant

    2 weeks ago

    Johor Bahru, Malaysia Pulai Springs Resort Berhad Full time

    **We're Expanding Our Services from Hospitality to Healthcare - And We Need You!** - Welcoming patients and visitors with a warm smile and professional greeting. - Answering the telephone and answering any inquiries. - Scheduling appointments and keeping appointments on time and timely. - Assisting patients with completing necessary forms and documentations...

  • Customer Care Representative

    2 weeks ago

    Johor Bahru, Johor, Malaysia Medini Dental Group SDN BHD Full time

    Job Scope: Customer Care – Dental ClinicPrimary PurposeTo ensure a positive, smooth, and professional experience for patients before, during, and after their dental visits by managing appointments, communication, and patient relations.Key ResponsibilitiesReception & Front Desk DutiesWelcome patients upon arrival and guide them through check-in and...

Customer Care Supervisor

2 weeks ago

Johor Bahru, Malaysia Wangsa Delima Sdn Bhd Full time

1. Daily briefings and task delegations to staff.

2. Manning guide/manpower planning and monthly work schedule

3. Attendance /overtime/lunch-dinner-break time monitoring.

4. Systems monitoring - Telephone Console & C-Works CMMS -KPI adherence and escalations:
(request/complains/emergencies/incoming and outgoing phone calls etc.)

5. Ensuring all CCR adhere to the response time

6. Tools utilisations and optimisation
- Computers/Walkie Talkie/Telephone/Console/Printers/Furniture

etc. Ensuring these equipment are good in working condition.

7. Build up rapport with RU’s and Public - to check and enquire of service request status and service level etc.

8. Telephone number updates.

9. To provide knowledgeable, professional, courteous services & neat appearance

10. To ensure all PTW & PTE registration done on the same day of receive.

11. To achieve minimum of 50 shelf finding cases (monthly)and register in the CMSS

12. Grooming and attitude monitoring

m. Trainings : New Skills and value added skills/Product knowledge(CIQ Operations and Building

Familiarisation)/Information dissemination/Motivation/Recruitment and Promotions

13. Proper fillings of relevant daily operation documents

14. External Factor Operations: Visits Coordination / Event Coordination / Meetings Coordination etc.

15. Wangsa Delima office, meeting rooms and discussion room reservations and monitoring

16. Customers Satisfaction Survey field frontline

17. CIQ Complex Working Committee involvements

18. Public Relation related issues

19. To perform all other duties and functions as and when assigned by the superiors.

**Job Type**: Contract

**Salary**: RM1,800.00 - RM2,500.00 per month

Schedule:

- Day shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Supervisor: 3 years (preferred)

Ability to Commute:

- Johor Bahru (required)

Ability to Relocate:

- Johor Bahru: Relocate before starting work (required)